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Front Desk Associate

Front Desk Associate

Sector 26, Delhi NCR

2 years

Roles & Responsibilities: Greet and assist visitors, clients, and vendors in a professional manner. Handle incoming phone calls, emails, and inquiries efficiently. Maintain front office cleanliness and ensure a welcoming environment. Manage appointment scheduling and coordinate meetings for senior staff. Maintain visitor logs and handle courier/dispatch. Assist with basic administrative tasks like data entry, filing, and documentation. Coordinate with sales and admin teams for client visits and property site meetings. Handle basic real estate documentation support (brochures, forms, agreement copies, etc.). Key Skills: Excellent communication & interpersonal skills Pleasing personality and professional attitude Proficiency in MS Office (Word, Excel, Outlook) Time management & multitasking abilities Basic knowledge of real estate terminology (preferred)

Visitor ManagementTelephone EtiquetteCustomer correspondenceFront Office+16

Customer Support

Customer Support

Rohini, Delhi NCR

1 year

OverviewThis role focuses on delivering high-quality customer support by adhering to established professional standards, procedures, and policies. The position involves processing claims and managing customer interactions efficiently while maintaining service level agreements and quality standards.ResponsibilitiesProcess customer claims and handle inbound calls following defined process guidelines.Ensure adherence to service level agreements and maintain quality and auditing parameters.Resolve customer inquiries and issues promptly to enhance customer satisfaction.RequirementsBasic understanding of professional standards, procedures, and policies relevant to customer support.Strong communication skills to manage calls and customer interactions effectively.Ability to follow process guidelines and maintain quality standards consistently.Nice-to-HavesExperience with customer relationship management (CRM) software.Familiarity with quality auditing and service level monitoring tools.Problem-solving skills to handle complex customer issues.

Customer ServiceClaims ProcessingCall HandlingService Level Management+15

Customer Support

Customer Support

Domlur, Bangalore

1 year

OverviewThis role focuses on delivering high-quality customer support by adhering to established professional standards, procedures, and policies. The position involves processing claims and managing customer interactions efficiently while maintaining service level agreements and quality standards.ResponsibilitiesProcess customer claims and handle inbound calls following defined process guidelines.Ensure adherence to service level agreements and maintain quality and auditing parameters.Resolve customer inquiries and issues promptly to enhance customer satisfaction.RequirementsBasic understanding of professional standards, procedures, and policies relevant to customer support.Strong communication skills to manage calls and customer interactions effectively.Ability to follow process guidelines and maintain quality standards consistently.Nice-to-HavesExperience with customer relationship management (CRM) software.Familiarity with quality auditing and service level monitoring tools.Problem-solving skills to handle complex customer issues.

Customer ServiceClaims ProcessingCall HandlingService Level Management+15

Telemarketing Executive

Telemarketing Executive

BTM Layout, Bangalore

Open for Freshers

ob description Qualification: Graduate or Bachelor in any field Experience : 0- 2 Years of experience in tele sales & customer support. Languages: English + [Kannada,Tamil, Malayalam]. Any 2 south indian language. Well versed with MS office Tools like, Ms excel, word, Powerpoint Presentation Roles & Responsibilities: 1. Answering phones and explaining the product and services offered by the company. 2. Contacting existing customers as well as prospective customers using scripts. 3. Obtaining customer information and other relevant data 4. Asking questions to the customer and understanding their specifications. 5. Resolving queries and issues related to the products and services. 6. Maintaining the database of the customers on a regular basis. 7. Suggesting solutions based on customer’s needs and requirements. Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Paid time off Provident Fund Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

TelemarketingCustomer SupportCold CallingLead Generation+14