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Customer Success Executive

Customer Success Executive

Sector 48, Delhi NCR

0 years 4 months

OverviewThis role involves managing customer interactions across multiple channels including chat, email, and phone calls to ensure high levels of customer satisfaction and retention.The executive is responsible for handling customer inquiries, resolving issues, and preventing cancellations by providing timely and effective solutions.They work closely with customers to understand their needs, address concerns, and promote continued engagement with the company's products or services.Maintaining detailed records of customer interactions and feedback is essential to identify trends and improve service quality.The role requires balancing proactive outreach to retain customers and reactive support to resolve problems efficiently.Collaboration with other departments such as sales, marketing, and technical support is necessary to deliver a seamless customer experience.Executives must stay updated on product knowledge and company policies to provide accurate information and guidance.Performance metrics such as customer retention rates, resolution times, and customer satisfaction scores are key indicators of success in this position.Effective communication skills and empathy are critical to building trust and rapport with customers.The position demands adaptability to handle a blended process environment involving multiple communication channels and diverse customer needs.Key ResponsibilitiesRespond promptly and professionally to customer inquiries via chat, email, and phone.Identify reasons for potential cancellations and work to resolve issues to retain customers.Document all customer interactions accurately in the CRM system.Collaborate with internal teams to escalate and resolve complex customer issues.Provide feedback to management on customer trends and potential service improvements.Meet or exceed monthly targets related to customer retention and satisfaction.Maintain up-to-date knowledge of products, services, and company policies.Handle customer complaints with patience and professionalism to ensure positive outcomes.Assist in developing customer retention strategies and initiatives.Participate in training sessions to enhance customer service skills and product knowledge.

Customer Relationship Management (CRM) ToolMulti-Channel MarketingCustomer RetentionConflict Resolution+16

Inside Sales Specialist

Inside Sales Specialist

Kurla, Mumbai

2 years 1 month

Job Responsibilities: • Working closely with the sales team and be a single point of contact for deals taking • End-to-end responsibility for proposed response preparation. • Develop winnable and profitable solution proposals meeting client requirements. • Solution Selling Like AWS, Azure, 0365, G-Suit. • License sales and implementation/support services with associated products. • Cold Calling and coordinating with the Sales and marketing team. • Targeting prospective Customers and Generating Leads. • Articulate company products, services, and support model Job Requirements: • 3-5 years in industry/domain • 3+ years with Cloud Sales Experience • Good Experience in Solution Selling Like AWS, Azure,0365, G-suit. • Well-versed with License sales and implementation/support services with associated products • Familiar with Cold Calling and coordinating with sales and implementation. • Exposure to the entire sales cycle • Carried quota with a track record for conversions, • Good experience in Lead generation • Targeting for prospects Customer • Customer relationship flair and good communication skills • Ability to articulate company products, services, and support models. • Ability to qualify prospects and ask probing questions. Certification required -Az- 300, AZ- 301, AZ- 303, AZ- 304 Work Location – Ghatkopar (Onsite) Working days – 5 days a week, Work from Home on 1st and 3rd Saturday if needed, not necessary.

Solution SellingAmazon Web ServicesMicrosoft AzureMicrosoft Office 365+16

Lead Project Management

Lead Project Management

Ghatkopar East, Mumbai

15 years 11 months

Job Responsibilities • Creating long- and short-term plans, including setting targets for milestones, adhering todeadlines, and allocating resources • Delegating tasks on the project to employees best positioned to complete them. • Identifying and managing potential risks and liabilities of multiple projects • Assisting in the definition of project scope and goals • Making effective decisions when presented with multiple options for how to progress withthe project. • Serving as a point of contact for teams when multiple units are assigned to the same projectto ensure team actions remain in synergy. • Communicating with executives or the board to keep the project aligned with their goals. • Performing quality control on the project throughout development to maintain thestandards expected. • Adjusting schedules and targets on the project as needed • Motivating people involved in the project to complete tasks on time. Skills and Qualifications • Project management and leadership skills for managing projects and the teams involvedwith them. • Knowledge of various project management methodologies (e.g., agile/scrum) • Understanding of basic cloud computing concepts • Knowledge of Microsoft Azure and Experience working with Azure DevOps • Proven leadership skills • Cost and risk management skills • Excellent communication, interpersonal, and negotiation skills • Interpersonal skills • Ability to make important decisions under pressure. • Problem-solving skills • Ability to delegate effectively. • Time management skills • Friendly and approachable. • Experience required – 10 years and above in Technical projects

Project PlanningResource AllocationRisk ManagementStrategy Definition+16

Front Desk Associate

Front Desk Associate

Shivajinagar, Pune

2 years 12 months

Coordinating in Office Activities, Greeting & welcoming guests, responding calls and scheduling meetings Communication skills Multi-Tasking Data Entry Microsoft Office- MS-Word, MS-Excel Knowledge of office management and basic bookkeeping Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Daily Attendance tracking and report generation on Register or excel and updating to HR Department accordingly Maintaining Inward and Outward Register and printing documents Coordinating with the Vendors related to admin and IT work Maintain asset data provided to employees like laptop, Mobile Phone, etc. Coordinating with HR team, Accounts Teams and Transportation team regarding data and budgeting if required Scheduling meetings and updating the calendar accordingly Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures) Greeting and welcoming clients & visitors in a professional manner Answering, forwarding, and screening phone calls. Booking of Conference / Meeting room availability in advance Monitoring the housekeeping/support staff activities. Keep updated records of office expenses and costs related to Reception & Hospitality Assisting visitors to the appropriate person and office Performing other tasks assigned by Managers for administration purposes Maintain office supplies inventory like stationary, Pantry requirement, etc. and place orders when necessary Respond to inquiries and provide information to clients, visitors, and employees Assist with administrative tasks such as data entry, filing, and photocopying

Call HandlingSchedulingCommunication SkillMultitasking+10

Manager - Business Strategy & Brand Development

Manager - Business Strategy & Brand Development

Paschim Vihar, Delhi NCR

5 years

Company Description We are starting a premium, plant-based wellness brand dedicated to delivering the purest herbal protein and supplement solutions. Rooted in nature and crafted for excellence, our products are free from unwanted fillers, sweeteners, and additives, providing clean, certified, and tamper-proof nutrition for health-conscious customers worldwide. We are on a mission to bring honest, effective wellness to the world and we are seeking a passionate and experienced Business/Brand Manager specifically in Health Supplements Market/Sports Nutrition, to lead our journey from the ground up. Role Description This is a full-time on-site role for a Brand Manager located in Delhi, India. As our Business Manager, you will be responsible for setting up, strategizing, and driving the growth of our brand. You will work closely with the founder to develop and execute business plans, oversee daily operations, create market strategies, manage supplier relationships, ensure compliance, and help build a trusted, globally recognized brand. Key Responsibilities: • Develop and implement business strategies for launching and scaling of the Business. • Set up supply chain operations, vendor management, and logistics for herbal supplement products. • Work closely on product development, certifications, quality assurance, and tamper-proof packaging processes. • Lead branding, marketing, and positioning efforts globally. • Build and manage cross-functional teams (Sales, Marketing, Operations). • Conduct market research and competitor analysis to inform business decisions. • Drive B2B and B2C channel development (retail partnerships, e-commerce, etc.). • Ensure regulatory compliance for health supplements internationally. • Identify and leverage opportunities for expansion and brand collaborations. Required Skills and Experience: • Minimum 6+ years of Managerial experience in the health supplements, herbal products, nutraceuticals, or related wellness industries. • Proven track record of successfully building or scaling a brand/business. • Strong understanding of product certifications (Organic, Vegan, Non-GMO, GMP, etc.). • Experience in herbal product sourcing, manufacturing, or quality assurance is a strong advantage. • Excellent leadership, project management, and decision-making skills. • Strategic mindset with a hands-on approach to execution. • Strong network in the wellness, nutrition, or herbal products industry is a plus.

Business StrategyBrand DevelopmentNutraceutical Industry KnowledgeSports Nutrition+13

Senior Engineer Data Engineering

Senior Engineer Data Engineering

Kurla, Mumbai

3 years

Experience: 3-5 years Location: Mumbai Noticed Period: Immediate - 15 days Data Engineer-Data integration - ETL Job Description • Data Engineer-Data Integration (Informatica skilled with experience in Data Lineage feature and flavour of delivery management) • Designs and builds solutions to move data from operational and external environments to the business intelligence environment using Informatica. • Skills include designing and developing extract, transform and load (ETL) processes. Experience includes full lifecycle implementation of the technical components of a business intelligence solution. • Team management expertise for at least 15–20-member team including responsibility of team’s deliverables. • Experience in direct client interaction – on-site. • Experience in escalation management. • Experience in manage client engagements, ensuring delivery of solutions for complex IT, business and client requirements. • Responsible for leading a project team in delivering a solution to the client using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract. • Have overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management. • Are responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the client. • Provide day to day direction to the project team and regular project status to the client.

Informatica Power CenterETL TestingData LineageData Integration+16