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Customer Support

Customer Support

Frazer Town, Bangalore

Open for Freshers

Job Description – Customer Support (Voice Process) Work Location: Onsite (Work from Office) Position Overview: We are hiring Customer Support Executives – Voice Process. The role requires strong communication skills with fluency in English and Hindi. Both freshers and experienced candidates are welcome to apply. Key Details: Employment Type: Full-Time (Work from Office) Qualification: Any Graduate Experience: Freshers & Experienced candidates Language Requirement: English – Fluency (Mandatory) Hindi – Fluency (Mandatory) Assessment: Versant Level 4 Working Days: 6 Days a week (Day rotational shifts) Weekly Off: 1 day rotational Shift Timings: Female: 8 AM – 8 PM Male: 8 AM – 12 Midnight Compensation Structure: Freshers: CTC: ₹21,500 per month Take-Home: ₹16,500 per month Experienced: CTC: Up to ₹23,000 per month Take-Home: Up to ₹18,000 per month Additional Benefits: Quarterly Bonus of ₹4,215 Open Positions: 100

English fluencyHindi - FluentCall HandlingCustomer query resolution+21

Customer Success Executive

Customer Success Executive

Ashok Nagar, Bangalore

Open for Freshers

Job Title: International Voice Process Executive Location: Bangalore Department: Customer Support / BPO / Call Center Job Type: Full-Time Shift: Night Shift / Rotational (based on process) Experience: 0-3 Years Education: HSC / Graduate / Undergraduate Job Summary: We are looking for dynamic and customer-focused individuals to join our International Voice Process team. As a Voice Process Executive, you will be responsible for handling customer queries and concerns over the phone, ensuring a high level of customer satisfaction and quality service in a fast-paced environment. Key Responsibilities: Handle inbound and outbound international calls for customer service, support, or sales. Resolve customer queries efficiently and professionally. Ensure customer satisfaction through effective communication and problem-solving. Meet and exceed performance metrics such as call quality, response time, and issue resolution. Maintain accurate records of customer interactions using CRM tools. Follow company policies and standard operating procedures (SOPs). Work closely with team leaders and quality teams to improve service delivery. Escalate complex issues to appropriate departments when required. Required Skills & Qualifications: Excellent communication skills in English (verbal and written). Strong listening and interpersonal skills. Ability to work in night shifts and rotational shifts. Basic computer knowledge and typing speed. Previous experience in international voice process or BPO (preferred but not mandatory). Ability to handle pressure and maintain composure during difficult conversations. Benefits: Attractive salary with performance-based incentives. Paid training and career development programs. Transportation facilities (pick-up and drop for night shifts). Health insurance and other benefits. Friendly work environment and growth opportunities. Shift Timing: Night Shift starts anytime from 5pm - 11pm as per the Comapany's Schedule Week offs: [Rotational/Fixed — as per company policy] How to Apply: Interested candidates can share their resume at mohammedicsa@gmail.com and contact on 9986966025 Mohammed

International voice processCustomer query resolutionIncoming & Outgoing Calls HandlingCRM Usage+16

Sales Executive

Sales Executive

Wagholi, Pune

Open for Freshers

JD Business development executive Job Title: Business Development Executive Location: Wagholi, Pune. Company: Mage Marketer Salary: Up to ₹3- 4 LPA Experience: 0–1 years Employment Type: Full-time ________________________________________ About Mage Marketer Mage Marketer is a forward-thinking digital marketing agency specializing in delivering ROI-driven solutions to clients across industries. Our mission is to empower brands through strategic marketing, analytics, and automation. If you’re passionate about sales, communication, and digital growth, we want you on our team. ________________________________________ Role Overview We are looking for a highly motivated and results-driven Business Development Executive to support our growth. You’ll be responsible for identifying new business opportunities, nurturing client relationships, and collaborating with the marketing team to bring in qualified leads. ________________________________________ Key Responsibilities • Identify and generate leads through various online and offline channels. • Engage with prospects via calls, emails, and meetings. • Schedule and conduct client meetings, presentations, and demos. • Understand client requirements and recommend suitable digital marketing services. • Collaborate with internal teams to create proposals and close deals. • Maintain and update the CRM with relevant client information. • Achieve monthly and quarterly business targets. • Build long-term relationships with new and existing clients. ________________________________________ Key Requirements • Bachelor’s degree in Business, Marketing, or a related field. • 0–1 years of experience in business development, sales, or marketing (Freshers welcome). • Excellent communication and interpersonal skills. • Self-motivated with a passion for achieving targets. • Ability to understand marketing services like SEO, SEM, social media, and email marketing is a plus. • Basic knowledge of CRM tools and lead generation platforms is preferred. ________________________________________ What We Offer • Competitive salary up to ₹4 LPA. • Performance-based incentives and bonuses. • Flexible working environment. • Learning opportunities and career growth in digital marketing. • Dynamic and supportive team culture. ________________________________________ To Apply: Send your resume and a brief note on why you’d be a great fit to careers@magemarketer.com and 8421707677.

Lead GenerationCold CallingCustomer Relationship ManagementSales Presentations+15

Operations Intern

Operations Intern

Kasba Peth, Pune

Open for Freshers

Key Responsibilities Handle and organize large sets of data efficiently in MS Excel. Apply basic Excel formulas such as VLOOKUP, HLOOKUP, Pivot Tables, IF, SUMIF, and data validation. Perform data sorting, filtering, and formatting to prepare accurate reports. Assist in creating MIS reports, dashboards, and performance trackers. Support the telecommunication operations by understanding systems, monitoring usage, and preparing analysis reports. Collaborate with different departments to gather data and insights for decision-making. Work closely with seniors to learn business processes, identify gaps, and propose improvements. Maintain accuracy, confidentiality, and timeliness in all reporting activities. Requirements Bachelor’s degree in Commerce / Management / Engineering / IT or related field. Proficiency in MS Excel (basic to intermediate level – VLOOKUP, Pivot, Sorting/Filtering). Strong analytical, logical thinking, and data-handling skills. Good knowledge or background in telecommunication systems/processes. Strong written and verbal communication skills. Ability to manage multiple tasks and meet deadlines with accuracy. Willingness to learn, adapt, and grow within the organization.

MS ExcelExcel (VLOOKUP)Excel (VLOOKUP)Pivot analysis+16

Executive Call

Executive Call

Kasba Peth, Pune

Open for Freshers

Key Responsibilities: • Make outbound calls to potential and existing customers. • Answer inbound calls and respond to queries promptly. • Provide information about products/services and address customer needs. • Maintain records of calls and customer interactions in the system. • Follow up on leads to close sales or gather required information. • Meet daily/weekly/monthly call and conversion targets. • Escalate complex queries to the relevant department. Requirements: • Education: Minimum 12th pass / Graduate preferred. • Experience: 0–2 years in telecalling, telesales, or customer service (freshers can apply). • Excellent verbal communication skills in [required languages]. • Basic computer knowledge (MS Office, CRM tools). • Ability to work under pressure and meet targets. • Good listening skills and a polite telephone manner.

Outbound CallsInbound CallsCustomer query resolutionProduct Knowledge+16

Associate Chat

Associate Chat

Ashok Nagar, Bangalore

1 year

Position: Trust & Safety Associate Management Level: Associate Work Location: Bangalore Experience Required: 1 to 3 Years Educational Qualification: Any Graduate Roles & Responsibilities Review, classify, and/or remove content per guidelines. Stay updated on client policies. Investigate, resolve, and escalate content issues. Provide customer support via live chat. Respond to inquiries in a timely and professional manner. Manage multiple chats simultaneously while maintaining service quality. Document interactions and feedback accurately. Collaborate with team members and participate in training sessions. Must-Have Skills 1–3 years of customer support experience (phone, email, or chat). Strong communication and problem-solving skills. Attention to detail with good decision-making ability. Emotional resilience and stress management skills. Ability to multitask; typing speed 30 WPM preferred. Flexibility for rotational shifts, including weekends. Ready to work from office. Experience in voice process/online advertising is a plus.

Content reviewContent ModerationClient Data VerificationIssue Resolution and Management+18