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Customer Service Representative

Customer Service Representative

Byatarayanapura, Bangalore

Open for Freshers

Job Summary We are looking for highly dynamic and proactive candidates for the post of Customer Support Executive (Voice and non-voice process). Responsibilities and Duties • Responsible for receiving, considering and responding to all customer inquiries/queries through call /email /chat • Ensuring timely and professional responses to all complaints, requests and queries received • Research and compilation of answers for informational requests from customers • Proper recording and scrutiny of the complaints received • Efficient dealing of complaints to completion and enabling satisfaction of customer Required Experience, Skills and Qualifications • Candidate should possess excellent communication skills both verbal and written • Ability to work effectively in a team environment • Should be proactive, soft spoken, detail oriented, tactful, calm, punctual and disciplined • Prior experience in customer service industry will be an added advantage • Ready to work on US timings • Accent: US Accent preferred Job Type: Full-time Schedule: • US shift Education: • Higher Secondary(12th Pass) (Preferred) Language: • English (Required) • Spanish (Preferred) *Speak with the employer* +91 9512239391

Customer InquiriesEmail MarketingOnline Chat SupportCall Handling+15

Customer Success Executive

Customer Success Executive

Gachibowli, Hyderabad

Open for Freshers

Job Description: Customer Support Executive -Tamil & Malayalam Role Overview: We are seeking a dynamic and results-driven professional to join our business development team. The ideal candidate will be responsible for engaging with prospective buyers, presenting our products/services effectively, and building strong client relationships to drive sales and repeat business. Key Responsibilities: ● Develop a strong understanding of the company’s products and services to communicate value propositions to potential clients effectively. ● Reach out to prospective buyers via calls, emails, and other channels to introduce offerings and explain key features and benefits. ● Address buyer queries promptly and professionally, resolving any concerns to ensure a smooth sales process. ● Maintain and nurture long-term relationships with clients to encourage repeat business and referrals. ● Accurately document all client interactions, inquiries, and updates in line with company SOPs. ● Follow up on leads generated through various channels and build a robust pipeline of prospective customers. ● Consistently work towards achieving and exceeding sales goals and performance targets. Requirements: ● Excellent communication and interpersonal skills. ● Strong problem-solving abilities and a customer-first approach. ● Ability to work independently and in a team environment. ● Fluency in "Tamil & Malayalam” is essential About Black Gold Recycling BlackGold Recycling provides end-to-end waste management solutions with a focus on sustainability and regulatory compliance. Their services include EPR compliance, e-waste and battery recycling, plastic recycling, and electronics refurbishing. BlackGold ensures data security, quality assurance, and reverse logistics support throughout the process. The company is committed to promoting a circular economy across India by reducing environmental impact and offering reliable, eco-friendly solutions.

Multilingual CommunicationCustomer Relationship Management (CRM) ToolSales Cycle ManagementLead Generation+16

Sales Engineer - Application

Sales Engineer - Application

Bhosari, Pune

2 years

Job Title: Sales and Applications Engineers Location: Pune Exp: 2-6 yrs Qualifications: Bachelor’s Degree in Mechanical/Production/Manufacturing Engineering or a related field. experience for senior-level candidates, in indexable carbide cutting tools. Strong knowledge of machining processes, geometric tolerances, and the ability to interpret engineering drawings. Proven ability to sell based on technology and demonstrate how premium products offer better long-term value. Existing customer network in Maharashtra and Gujarat would be a strong advantage. Willingness to travel extensively for client visits and product demonstrations (senior-level only). Excellent communication, negotiation, and interpersonal skills. We also welcome applicants who have completed the CNC Machinist certification from ITIs, or have worked at Indo German Tool Rooms.

Cutting tool selectionCNC MachiningProcess engineeringMachining+4

Analogue design engineer

Analogue design engineer

Kachiguda, Hyderabad

5 years

Job Title: Analog Design Engineer Location: Remote, Hyderabad Employment Type: Fulltime Experience: 5 to 10 years Candidate will have opportunities to design high performance transceivers along with critical analog functions, including:  • Analog-to-digital converters (ADC)  • Digital-to-analog converters (DAC)  • Phase-Locked Loop (PLL)  • Adaptive equalizers, finite-impulse response (FIR) filter, and decision-feedback equalizer (DFE)  • Serializer-Deserializer (Serdes)  • Clock and data recovery (CDR) circuits  • Timing critical circuits  Designing high performance CMOS circuits in the following areas at a minimum:  • Bandgaps  • Regulators  • Bias circuits  • SCL circuits  • Amplifiers  • Oscillators  • DACs/ADCs  Experience in filters and/or equalization, including but not limited to continuous time filter, discrete-time filters, FIR filter, and DFE, SerDes and timing circuits such as PLL, CDR, TX and RX functions is a plus. Preferred candidate is MSEE or PHD in EE with technical management experience in CMOS analog/mixed-signal integrated circuit design. Fluent in various CAD tools for analog design from RTL to layout (including circuit design, physical layout, extraction of design and verification) is a MUST. Key Description : • Design and development of Analog or Mixed signal macros in cutting edge process technologies: mostly in 16nm/28nm/finfet • Various phases of Analog design: transistor level design, circuit simulation, parasitic extraction, post layout simulations and layouts. • Design and integration of analog/mixed-signal circuits • Most of the work will be on very high-speed design: 10/16 Gbps • Understand the design of analog blocks used in PHY chips for high-speed communications: equalizer, PLL, CDR • Experience with high frequency designs.

Analog CircuitsADCPhase Locked Loop (PLL)Digital CMOS IC Design+4

Senior Telecalling Executive

Senior Telecalling Executive

Kothrud, Pune

1 year

Job Description – Tele Counsellor (Female Only)Position Tele Counsellor – Admissions (Female Only) Location Kothrud, Pune (Head Office) Working Days & Timings Monday to Sunday during Admission Season (with 1 weekly off on a weekday), 9:00 AM to 6:00 PM Salary Range ₹20,000 to ₹30,000 per month (with incentive opportunities) Reporting To Group Manager – Admissions & Marketing Openings 5 Positions Role Overview We are looking for confident and empathetic female Tele Counsellors to join our central Admissions & Marketing team. This role is crucial in guiding prospective students and parents through the admissions process, addressing inquiries, and driving conversions through proactive communication and follow-ups. Fluency in Marathi is essential for effective engagement. Key Roles & Responsibilities Make outbound calls to prospective students and parents from lead databases Clearly explain MIT Junior Colleges’ courses, fees, and admission process Maintain disciplined follow-up via phone and WhatsApp Handle inbound inquiries on call and WhatsApp Share brochures and digital information with prospective parents/students Maintain updated records in Google Sheets/CRM with remarks and status Coordinate with branch teams for home visits and on-ground meetings Achieve lead-to-visit and lead-to-admission conversion targets Work on weekends during the admission season (compensated by a weekday off) Candidate Profile Female candidates only 1–3 years of experience in tele calling / educational counselling preferred Fluency in Marathi is mandatory; proficiency in Hindi and English is also required Excellent communication and listening skills Confident, empathetic, and target-oriented Basic computer skills and familiarity with Google Sheets, WhatsApp Web, CRM tools Exposure to basic AI tools for productivity is a plus Professional and committed to work ethics during admission seasons

MarathiHindi ProficiencyEnglish ProficiencyOutbound Calls+8

Admission Counsellor

Admission Counsellor

Kothrud, Pune

3 years

OverviewThis role involves direct interaction with prospective students and their parents to provide comprehensive guidance on educational programs and career pathways. The professional is expected to manage multiple communication channels including in-person visits, phone calls, WhatsApp messages, and emails, ensuring timely and accurate responses to inquiries. Key responsibilities include detailed counseling on various academic streams and program options tailored to individual student interests and capabilities. The counselor must assess student aspirations and academic backgrounds to recommend suitable courses and career trajectories. Addressing concerns related to academic performance is critical, requiring the counselor to provide motivational support and practical advice for improvement. Additionally, the role demands guidance on entrance examination preparation strategies to enhance student readiness and confidence. The counselor acts as a liaison between the institution and prospective students, facilitating a smooth admission process by clarifying procedural requirements and deadlines. Maintaining up-to-date knowledge of program offerings and institutional policies is essential to provide accurate information. Effective communication skills, empathy, and problem-solving abilities are vital to build trust and rapport with students and parents. The counselor must also document interactions and feedback to contribute to continuous improvement of admission strategies.Responsibilities Manage and respond to inquiries via walk-ins, calls, WhatsApp, and email professionally and promptly. Conduct detailed counseling sessions to help students and parents understand program options and select appropriate academic streams. Provide career guidance aligned with student interests, strengths, and market trends. Address academic concerns and offer strategies for performance improvement and entrance exam preparation. Maintain accurate records of counseling sessions and follow-up actions. Collaborate with academic departments to stay informed about program updates and admission criteria. Support the admission team in organizing orientation sessions and informational events. Ensure compliance with institutional policies and ethical standards in all communications.

Student CounselingCommunication SkillAcademic AdvisingCustomer Relationship Management (CRM) Tool+6