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Customer Support

Customer Support

Domlur, Bangalore

1 year

OverviewThis role focuses on delivering high-quality customer support by adhering to established professional standards, procedures, and policies. The position involves processing claims and managing customer interactions efficiently while maintaining service level agreements and quality standards.ResponsibilitiesProcess customer claims and handle inbound calls following defined process guidelines.Ensure adherence to service level agreements and maintain quality and auditing parameters.Resolve customer inquiries and issues promptly to enhance customer satisfaction.RequirementsBasic understanding of professional standards, procedures, and policies relevant to customer support.Strong communication skills to manage calls and customer interactions effectively.Ability to follow process guidelines and maintain quality standards consistently.Nice-to-HavesExperience with customer relationship management (CRM) software.Familiarity with quality auditing and service level monitoring tools.Problem-solving skills to handle complex customer issues.

Customer ServiceClaims ProcessingCall HandlingService Level Management+15

Sourced Job
Java Fullstack Developer

Java Fullstack Developer

Yerawada, Pune

4 years

Key Responsibilities Design, develop, and enhance microservice-based backend systems using Java, Spring Boot, and Hibernate/JPA. Collaborate closely with product and architecture teams to design scalable and fault-tolerant systems. Build, test, and maintain RESTful APIs for high-performance applications. Work with relational databases (MySǪL, PostgreSǪL) — design schemas, optimize queries, and ensure data consistency. Implement unit and integration tests to ensure product reliability and maintain high code quality. Participate in code reviews, design discussions, and architectural decisions. Deploy and monitor applications in cloud environments (AWS). Identify performance bottlenecks and optimize system performance. Contribute to continuous improvement of product architecture, automation, and development processes. Required Skills 5–8 years of experience in Java backend development. Strong understanding of Core Java (OOPs, Collections, Streams, Exception Handling, Multi-threading). Deep experience with Spring, Spring Boot, JPA/Hibernate. Hands-on experience with REST APIs and microservice design patterns. Proficiency in MySǪL or PostgreSǪL, including performance tuning and query optimization. Strong understanding of software design principles (SOLID, Clean Code). Experience with unit testing frameworks like JUnit and Mockito. Familiarity with AWS services (EC2, S3, RDS, Lambda, etc.). Good experience with Git, Maven/Gradle, and CI/CD pipelines. Exposure to Agile methodologies and product lifecycle development. Good to Have Exposure to Docker or other containerisation tools. Familiarity with frontend frameworks like reactjs, Javascript, HTML, CSS Experience with SonarǪube, JaCoCo, or similar code quality tool Basic understanding of DevOps pipelines. Soft Skills Strong problem-solving and analytical skills. Product-oriented mindset with focus on scalability and user impact. Excellent collaboration and communication skills. Ownership-driven and proactive attitude towards challenges. Passion for learning new technologies and improving product performance.

Core JavaSpring FrameworkSpring BootHibernate (Java)+16

Customer Success Executive

Customer Success Executive

Rajinder Nagar, Delhi NCR

2 years

Customer Success Executive - Member Onboarding (Matrimonial Platform) PS: Prior work experience with Matrimonial/Dating Platform is a must. Don't apply if you don't have the mentioned experience. Role Description This is a full-time on-site role for a Customer Success Executive - Member Onboarding at RS Matrimonial, located in Central Delhi. The Customer Success Executive will be responsible for guiding new members through the onboarding process, ensuring that their accounts and profiles are set up correctly, assisting members with any challenges they may face during the onboarding process. Executives will also be responsible for maintaining accurate records and ensuring a high level of member satisfaction. Key Responsibilities: Conduct welcome calls to newly registered members within 24-48 hours of signup Guide members through profile completion process step-by-step Provide platform tutorials and answer questions about features Follow up with members who haven't completed their profiles Collect feedback about user experience and pain points Ideal Candidate Profile: Prior work experience with Matrimonial/Dating Platform is a must Excellent communication skills and warm, welcoming phone manner Patient and empathetic personality Interpersonal, and Client Relationship skills Customer Service and Support Experience Comfortable with technology and learning new software Ability to explain complex processes in simple terms Ability to work independently and as part of a team Good organizational skills for tracking member progress Problem-Solving and Conflict Resolution skills Fluency in Hindi & English Compensation: Fixed Salary: Rs. 20,000/- pm Annual Bonus: 10% Performance Linked Incentive: Eligible after 6 months

Client OnboardingCustomer Success ManagementCouple & Marital CounsellingCustomer Relationship Management (CRM) Tool+16

Sourced Job
Software Developer

Software Developer

Kurla, Mumbai

2 years

Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP Governance Risk and Compliance (SAP GRC) Summary: As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your day will involve collaborating with team members to ensure the successful implementation of software solutions, while also performing maintenance and enhancements to existing applications. You will be responsible for delivering high-quality code and contributing to the overall success of the projects you are involved in. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather requirements and provide technical insights. - Conduct code reviews to ensure adherence to best practices and coding standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Governance Risk and Compliance (SAP GRC). - Strong understanding of application development methodologies. - Experience with software testing and debugging techniques. - Familiarity with version control systems such as Git. - Ability to work with databases and perform data analysis. Additional Information: - The candidate should have minimum 3 years of experience in SAP Governance Risk and Compliance (SAP GRC). - This position is based at our Mumbai office. - A 15 years of full time education is required.

Governance Risk and Control (GRC)Software Development MethodologiesSoftware TestingDebugging+16

Sourced Job
Software Developer

Software Developer

Kurla, Mumbai

1 year

About the job As a Software Developer at Hangout Codex, you will have the opportunity to work with cutting-edge technologies and be a part of a dynamic and collaborative team. You must have extensive knowledge and experience in Java, MySQL, HTML, CSS, JavaScript, Python, .NET, Node.js, C++ Programming, and React. Key Responsibilities: 1. Develop and maintain high-quality software applications using a variety of programming languages and technologies. 2. Collaborate with cross-functional teams to design, develop, and implement new features and enhancements. 3. Optimize and troubleshoot software applications to ensure maximum performance and reliability. 4. Participate in code reviews and provide constructive feedback to improve code quality. 5. Stay updated on industry trends and best practices to continuously enhance your skills and knowledge. 6. Work closely with project managers and stakeholders to ensure the timely delivery of projects. 7. Contribute to the overall success of the company by bringing innovative ideas and solutions to the table. If you are a passionate and talented Software Developer looking for an exciting opportunity to grow and make an impact, we would love to hear from you. Join us at Hangout Codex and be a part of creating innovative software solutions that will shape the future of technology. Skill(s) required .NET C++ Programming CSS HTML Java JavaScript MySQL Node.js Python React

JavaMySQLHTMLCSS (Cascading Style Sheets)+16

Sourced Job
Fullstack Developer

Fullstack Developer

Rohini, Delhi NCR

Open for Freshers

About the job As a full stack developer at Aveoearth, you will help architect and scale the next-gen sustainable commerce marketplace- integrating product traceability, supplier dashboards, and ESG data visualization. You'll work closely with the founder and AI/blockchain teams to build a modular, API-driven system ready for global scale. Key Responsibilities: 1. Design, develop, and maintain web applications using FastAPI (backend) and Next.js (frontend) 2. Build microservice APIs for supplier onboarding, traceability, and analytics 3. Implement database schemas (PostgreSQL, Supabase/Firebase optional) with scalability in mind 4. Optimize performance, caching, and security layers for production readiness 5. Integrate with AI and blockchain modules via REST/gRPC APIs 6. Maintain CI/CD pipelines and version control best practices Skill(s) required CSS Cursor (GenAI) FastAPI Generative AI Tools MongoDB MySQL Next.js Python Other requirements Preferred stack: 1. Backend: Python, FastAPI, PostgreSQL, REST APIs 2. Frontend: Next.js (React), TailwindCSS, TypeScript 3. Infra: Docker, GitHub Actions, Firebase/Supabase (optional) 4. Other: Experience with GraphQL or WebSockets is a plus Who you are: 1. 0–2 years of hands-on product development experience 2. Comfortable working in a lean, startup environment 3. Passionate about sustainability, circular design, and tech for good 4. Understanding of token standards (ERC-20, ERC-721, ERC-1155) 5. Interest in ESG tokens, carbon credits, or regenerative finance (ReFi) 6. Experience integrating LLMs into real product flows 7. Passionate about climate-tech and operational efficiency

PythonFastAPINext.js (Javascript Library)React JS+16