Operations Executive

Responsibilities:

• Assist customers in making rental reservations via phone, email, or online platforms.
• Provide accurate information about rental options, including vehicle availability, pricing, and rental policies.
• Respond promptly to customer inquiries and address any concerns or issues related to reservations.
• Process rental bookings accurately and efficiently using the company’s reservation system.
• Coordinate with other departments, such as the supply team, to ensure the availability of vehicles for reservation.
• Maintain records of reservation transactions and customer interactions in the company database.
• Follow up with customers to confirm reservations and provide relevant details before rental pickup.
• Assist with resolving any disputes or discrepancies related to rental reservations.
• Collaborate with the follow-up team to continuously improve the reservation process and enhance customer satisfaction

NOTE: Candidates Should be okay with night shift.