Job Description
Position Overview: We are seeking a dynamic and customer-focused Front Office Executive to join our team at Fairmont Mumbai. As the first point of contact for our guests, the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure.
Key Responsibilities:
Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience.
Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.
Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.
Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.
Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records.
Qualifications
Previous experience in a similar role within the hospitality industry is preferred.
Exceptional customer service skills with a friendly and outgoing personality.
Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
Excellent organizational and multitasking abilities, with a keen attention to detail.
Proficiency in using computer systems and hotel management software.
Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
Flexibility to work various shifts, including weekends and holidays.
Guest RelationsReservation Data ManagementFront Desk ManagementPayment Processing+16
