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Team Leader – US Mortgage Servicing Operations We require a Team Leader with expertise in US Mortgage Servicing Operations, preferably Cash Operations. The role is office-based and requires working night shifts. Responsibilities Good knowledge of MS Office. Flexible to work in different shifts. Strong written and verbal communication skills. Ability to gain team acceptance. Ensure written complaints received via email or customer servicer portals are researched and responded to within legal timelines by reviewing loan history, notes, documents, and P&Ps, and coordinating with relevant departments. Leadership Lead, motivate, and act as the primary point of contact for the team. Identify, resolve, or escalate team issues. Understand team strengths and development areas and provide guidance. Promote company values, foster a positive work environment, support retention, and implement feasible attrition-reduction initiatives. Operations Ensure productivity and quality targets are met and recommend corrective action for underperformers. Maintain daily operations and ensure SLA compliance for quality, productivity, and turnaround time. Own resolution of operational, administrative, and technical issues. Ensure timely and accurate reporting to management and business stakeholders. Review quality and productivity targets periodically and suggest improvements. Initiate training and process updates for team members. Keep the Manager informed of staffing, technical, performance, and team-member needs. Maintain transparent communication with the Business Area (BA). Teamwork & Continuous Improvement Foster a collaborative and cohesive team environment. Encourage participation in team activities and knowledge sharing. Drive continuous improvement through ideas, suggestions, and implementation of feasible process enhancements. Encourage and act on team feedback where appropriate. Appraisals Conduct and document monthly performance reviews. Provide objective, unbiased, and specific feedback focused on performance rather than personality. Certification Required Microsoft Office Specialist Certification in Excel or equivalent advanced Excel certification.

The Account Executive role is pivotal in driving sales and service excellence within our organization. With a focus on sales service and marketing the candidate will leverage their domain expertise to enhance customer relationships and drive business growth. This hybrid role requires a seasoned professional with 15 to 17 years of experience ready to travel as needed to meet business objectives. Responsibilities Lead the development and execution of strategic sales plans to achieve company targets and objectives. Oversee client relationships to ensure satisfaction and retention fostering long-term partnerships. Provide insights and recommendations to optimize marketing strategies and enhance brand visibility. Collaborate with cross-functional teams to align sales and service efforts with organizational goals. Analyze market trends and customer needs to identify new business opportunities and drive growth. Develop and implement service improvement initiatives to enhance customer experience and loyalty. Facilitate training sessions for sales and service teams to ensure consistent delivery of high-quality service. Monitor performance metrics to evaluate the effectiveness of sales and marketing strategies. Manage budgets and resources efficiently to maximize return on investment and profitability. Ensure compliance with industry regulations and company policies in all sales and service activities. Utilize domain expertise in sales service and marketing to provide innovative solutions to complex challenges. Engage in continuous learning to stay updated with the latest industry trends and technologies. Travel as required to meet clients and stakeholders ensuring alignment and collaboration. Qualifications Possess extensive experience in sales service and marketing demonstrating a deep understanding of industry dynamics. Exhibit strong analytical skills to interpret data and make informed business decisions. Demonstrate excellent communication and negotiation skills to build and maintain client relationships. Show proficiency in managing complex projects and leading cross-functional teams. Have a proven track record of achieving sales targets and driving business growth. Display adaptability to work in a hybrid model balancing remote and in-office responsibilities. Certifications Required Certified Sales Professional (CSP) Marketing Management Certification

A career in our Experience Technology practice, within Experience Consulting services, will provide you with a unique opportunity to help our clients change customer behaviours through the experience journey starting with a strategy, then through design, and eventually implementation. You'll focus on bringing interactive tools in the form of mobile apps, websites, or other digital platforms to ensure our clients fully integrate customer and user experiences into their organisation. We help our clients enhance their customer strategies by providing innovative technology solutions that address gaps in the consumer experience. You'll work alongside the other PwC experience teams to develop technology that fosters positive customer experiences and enhances our clients approach to market. Responsibilities As an Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to: Proactively assist the team in various aspects of the project Prepare deliverables Contribute to the development of your own and team's technical acumen Keep up to date with local and national business and economic issues Ensure you are adhering to compliance matters Work on developing internal relationships and your PwC brand SAP- Basis

Software Engineer with 4–7 years of experience in designing, developing, testing, and deploying scalable software applications. Proficient in Java, Python, Spring Boot, Microservices, API Integration, Cloud Computing, and Agile Software Development. Experienced in translating business requirements into high-quality, maintainable code while ensuring operational excellence and adherence to best practices. Strong background in end-to-end software development lifecycle (SDLC), including application design, coding, debugging, testing, deployment, and production support. Skilled in building and integrating RESTful APIs, developing microservices-based architectures, and implementing automated testing and CI/CD pipelines to improve software quality and delivery speed. Hands-on experience collaborating with cross-functional teams, Product Owners, and stakeholders to support backlog grooming, sprint planning, and solution delivery. Adept at troubleshooting complex technical issues, analyzing system performance, and implementing enhancements to improve reliability and scalability. Familiar with AI-assisted development practices, including the use of AI-powered coding assistants, automated code reviews, documentation generation, test case creation, and development productivity tools. Exposure to Generative AI, Prompt Engineering, AI Analysis, AI Application Development, and AI/ML tools for supporting software engineering workflows. Experienced in creating and maintaining technical documentation, defining deployment requirements, and leveraging monitoring and analytics tools to support continuous improvement. Committed to delivering innovative, high-quality software solutions that align with business objectives while embracing emerging technologies and modern engineering practices.

Responsibilities Submission review - Checking for completeness of data submitted by underwriters and following-up with underwriters (as required) for e.g. SOV, Slip etc. Data scrubbing - Converting client provided data (excel format) to AIR/RMS/ client proprietary tool format Coding of COPE information Importing and validating exposure data in AIR/RMS Geo-coding all locations and analyze exposure Understanding of Insurance layer structure Ability to read & interpret slip/ binders to identify terms & conditions Generate insights that enables better risk management based on knowledge of client data Preferred Skills Relevant experience in Exposure Management/ Property modeling will be preferable Knowledge of P&C Insurance Proficiency in MS Excel SQL knowledge is an added advantage Ability to deliver time bound tasks Ability to handle the work pressure Work as a great teammate & highly motivated with problem solving skills Working knowledge of RMS/AIR - Touchstone Excellent analytical ability High speed of execution Excellent Interpersonal skills Qualifications Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science Certifications Certified Employee Benefits Specialist (CEBS) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI), Certified Life and Health Insurance Specialist (CL11) - Tennessee Department of InsuranceTennessee Department of Insurance, Chartered Insurance Professional (CIP) - Chartered Insurance Institute (CII)Chartered Insurance Institute (CII), Chartered Life Underwriter (CLU) - American CollegeAmerican College, Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)Insurance Institute of America (IIA) Required Skills Ab Initio, Agile Methodology, Alteryx, Collaboration Tools, Data Integration, Data Modeling, Demand Forecasting, Design Thinking, High Volume Replication, Inclusion, Informatica PowerCenter, Matillion ETL, Microsoft Excel, Microsoft Power BI, Microsoft Visual Basic for Applications, Oracle Data Integrator (ODI), Personal Effectiveness, Python (Programming Language), SAP BO Data Services (BODS), SnapLogic, Statistics, Tableau (Software), Talend, VBA Macros

Financial Crime Operations Associate International Consumer Banking is enhancing its Financial Crime Operations capability in Bengaluru to protect the firm and its customers through effective financial crime processes aligned with regulatory and internal policy requirements. Job Summary As a Financial Crime Operations Associate, you will lead a team of Financial Crime Analysts supporting KYC, LOB Escalations, and Fraud Compliance Operations. You will manage daily operations, pipeline health, quality outcomes, coaching, and performance management to ensure timely and consistent delivery. Acting as the escalation point for complex cases, you will ensure decisions are well documented and compliant with policy and regulatory standards. You will partner with Compliance, Controls, and Quality teams to strengthen risk management, maintain audit readiness, and drive continuous improvement. Key Responsibilities Lead day-to-day delivery across financial crime processes, ensuring adherence to procedures and service-level agreements. Manage workflow, prioritization, backlog, and case assignments to meet business objectives. Review complex cases, provide risk-based guidance, and ensure consistent policy application. Partner with Quality teams to maintain standards, remediate findings, and deliver targeted coaching. Develop and coach analysts through performance management, feedback, and career development. Escalate complex issues appropriately and ensure accurate documentation. Support Audit, Controls, and Regulatory requests with timely and complete evidence. Identify risks, trends, and process gaps, driving improvements through training, process enhancements, and technology initiatives. Qualifications 5+ years of experience in Financial Services. Experience in KYC, AML, Compliance, Audit, Regulation, or Risk & Controls. Proven people leadership, coaching, and performance management skills. Strong workflow management, prioritization, and stakeholder management capabilities. Excellent written and verbal communication skills.