Key Responsibilities
Incident and Problem Management. With your strong IT and hands-on background, proactively monitor the operation of the managed service provider (MSP), ensuring strict compliance with SLAs and effective resolution of incidents and problems, consistently maintaining the high-quality of the on-premise “Infrastructure for Manufacturing Applications” service.
Regular Infrastructure Patching. Carefully plan, coordinate and improve Linux and Oracle Database patching with relevant stakeholders (MSP, Internal experts and Manufacturing locations).
Reporting and Metrics. Monitor service performance metrics, generate regular reports and communicate effectively to stakeholders and senior management service status, risks, issues, problems, RCAs and permanent solutions.
Solutions and continuous improvement. Close collaboration with experts to develop permanent solutions and continuously improve the “Infrastructure for Manufacturing Applications” service.
Process and documentation. Create and improve existing technical and process documentation (patching, migrations, SOP, Runbooks, etc) ensuring high quality, good communication and reporting related to IT operations and changes.
Team Collaboration. Help to feed jira backlog from the operational side, collaborate effectively with global teams to ensure alignment and proper knowledge sharing.
Your Qualifications
Strong background in IT, with hands-on experience preferred on Linux administration, Oracle databases, or Manufacturing Systems in large scales.
Strong problem-solving mindset, attention to details and commitment to continuous improvement, to rise and keep a high quality of the service in coordination with the Managed Service Provider.
Exceptional Communication Skills, Ability to clearly articulate ideas, actively listen, and engage with diverse audiences, ensuring all stakeholders are informed and aligned
Structured, Organized and effective meeting facilitation, Proven capability to plan, lead, and drive productive meetings that encourage collaboration, focus on objectives, and deliver actionable outcomes.
Desirable experience with ServiceNow (or similar), Jira, Confluence, Oracle Cloud Control, Oracle RMAN backup, Oracle Enterprise Linux, SUSE Linux, Puppet Master, Orcharhino.
Ability and openness to learn and develop new skills in a fast-paced environment.
Strong documentation skills and attention to detail.
Critical thinker with a mindset for continuous improvement.
Incident ManagementProblem ManagementSLA MonitoringLinux Administration+16
