Executive Insurance Claims

Job Summary

We are seeking a detail-oriented and customer-focused UK Insurance Claims Executive to manage end-to-end claims processing for UK-based insurance policies. The role involves reviewing claims, coordinating with policyholders and insurers, ensuring compliance with UK insurance regulations, and delivering timely, accurate claim resolutions.

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Key Responsibilities

• Handle,health, or commercial insurance claims for UK customers.

• Register, assess, and process claims as per FCA and UK insurance guidelines.

• Review policy documents to verify coverage and claim eligibility.

• Communicate with customers, insurers, surveyors, garages, hospitals, and loss adjusters.

• Maintain accurate documentation and update claims in CRM/claims management systems.

• Ensure claims are settled within TAT and SLA timelines.

• Investigate discrepancies and escalate complex or disputed claims.

• Provide high-quality customer service via phone.

• Ensure compliance with data protection (GDPR) and company policies.

• Prepare claim reports and MIS for management review.

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Required Skills & Qualifications

• Graduate in any discipline (Insurance/Finance background only preferred).

• Good understanding of UK insurance market and claims lifecycle.

• Strong verbal and written communication in English.

• Experience with claims systems / CRM tools is an advantage.

• Ability to handle multiple cases with high accuracy and attention to detail.

• Strong problem-solving and customer service skills.

• Knowledge of FCA regulations, TCF principles, and GDPR is a plus.

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Preferred Experience

• Prior experience in UK Insurance Claims, BPO/KPO, or Shared Services environment.