Junior Operations Manager
Rohini, Delhi NCR
2 years
Operations ManagementInventory ManagementWarehouse ManagementOrder Management SystemsEcom ExpressAmazon MarketplaceFlipkart3PL Logistics SupportLogistics ManagementRTO Data ManagementCycle CountingGoods Receipt NoteAdvanced ExcelKPI ReportingProcess ImprovementPackaging And LabelingAppointment SettingCommunication SkillProblem SolvingOrder Fulfillment
Job Description:
About the job
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
What You'll Do:
Oversee daily operations of Emma’s marketplace stores (Amazon, Flipkart, etc.) and ensure accurate, on-time order fulfillment.
Monitor stock health across Emma Warehouses and fulfillment centers and proactively prevent out-of-stock (OOS) situations.
Coordinate with 3PL partners, transporters, and internal teams for smooth inbound, storage, and dispatch operations.
Ensure correct labeling, packaging, and appointment scheduling for marketplace orders.
Manage RTO/DTO returns which include inspection, grading, reconciliation, and refurbishment coordination.
Conduct regular cycle counts and audits to maintain 100% inventory accuracy.
Validate GRNs, challans, and dispatch documents per SOP.
Track and report operational KPIs on inventory accuracy, order fulfillment, and warehouse productivity.
Identify process gaps and implement improvements to enhance efficiency.
Maintain updated reports and data in systems like EasyEcom for internal alignment and decision-making.
Who We're Looking For
You have a bachelor’s degree in business, operations, or a related field.
You have 2–3 years of experience in operations, warehousing, or e-commerce fulfillment.
You have a strong ownership mindset with attention to detail and process discipline.
You are proficient in Excel, and experience with WMS/OMS tools (e.g., EasyEcom) is a plus.
You have excellent communication skills and are able to converse fluently in English and Indian languages.
You are a hands-on problem solver who thrives in a fast-paced, execution-driven environment.
Experience working with Amazon, Flipkart, or other Quick Commerce platforms is an advantage.
You are based in, or can relocate/work in, Gurgaon.