Customer Support
Domlur, Bangalore
1 year
Customer ServiceClaims ProcessingCall HandlingService Level ManagementQuality AssuranceAuditingCommunication SkillProcess AdherenceProblem SolvingData EntryComplaint InvestigationTime ManagementMultitaskingAttention to detailTelephone EtiquetteCustomer Relationship ManagementMicrosoft OfficeConflict ResolutionQuality policy knowledge
Job Description:
Overview
This role focuses on delivering high-quality customer support by adhering to established professional standards, procedures, and policies. The position involves processing claims and managing customer interactions efficiently while maintaining service level agreements and quality standards.
Responsibilities
- Process customer claims and handle inbound calls following defined process guidelines.
- Ensure adherence to service level agreements and maintain quality and auditing parameters.
- Resolve customer inquiries and issues promptly to enhance customer satisfaction.
Requirements
- Basic understanding of professional standards, procedures, and policies relevant to customer support.
- Strong communication skills to manage calls and customer interactions effectively.
- Ability to follow process guidelines and maintain quality standards consistently.
Nice-to-Haves
- Experience with customer relationship management (CRM) software.
- Familiarity with quality auditing and service level monitoring tools.
- Problem-solving skills to handle complex customer issues.
