Customer Support
Ashok Nagar, Bangalore
Open for Freshers
Verbal CommunicationWritten CommunicationLogical ReasoningCustomer Interaction MonitoringCall HandlingCustomer SupportOnline Chat SupportTechnical SupportProduct KnowledgeIssue Resolution and ManagementCustomer RetentionSoftware FlexibilityCRM software by Suite Inc.MultitaskingTime ManagementProblem SolvingService Orientation
Job Description:
Roles and Responsibilities:
An International Process - Job is where the executives are assigned to handle the calls and emails from customers in different countries, particularly the U.S, Australia etc. These jobs include product and service support or technical support in which the customer is calling or sending an email to solve an issue
Skills Required:
Excellent Verbal and Written Communication skills.
Good logical reasoning & analytical skills.
Able to interact with customers Call / Chat, should be able to answer servicing questions.
Able to work in Rotational and night shifts (US)
Salary Range : INR 2,83,772 - 5,00,000 L.P.A + Incentive + Goodies
Age limit: 18+ to 35 years below.
Benefits:
5 Days working 2 week off.
Two-way cab facility.
Life Insurance.
Medical Insurance
World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones
Eligibility Criteria:
PUC/12th/Diploma, Undergraduate/Graduate (B.com, BBA, BSC, BCA, BE, B.tech, BA and Postgraduate MBA/MCOM fresher’s and experienced can apply.
Role: Customer Retention - Voice / Blended
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
