Customer Success Executive
Kachiguda, Hyderabad
Open for Freshers
Follow-up callsLead GenerationMicrosoft ExcelTelephonic SurveysCustomer Relationship Management (CRM) ToolData EntryAutomobile knowledgeSales SupportCustomer Data PlatformsCold CallingLead QualifyingData ReportingConsumer Feedback AnalysisTime ManagementProblem SolvingInterpersonal CommunicationsSelling TechniquesDatabase ManagementAttention to detailCustomer Service
Job Description:
Overview
This role focuses on enhancing customer satisfaction and retention through proactive follow-up calls . The position aims to build strong customer relationships, generate new leads, and support sales growth by effectively managing customer interactions and data.
Responsibilities
- Conduct follow-up calls to customers to ensure satisfaction and address any concerns.
- Generate and qualify new leads to support sales and business development efforts.
- Maintain accurate records of customer interactions and lead data using Excel and CRM tools.
Requirements
- Proficiency in Microsoft Excel for data management and reporting.
- Strong communication skills to engage customers effectively over the phone.
- Basic understanding of lead generation techniques and customer relationship management.
Nice-to-Haves
- Experience in the automobile industry or related customer service roles.
- Familiarity with CRM software for tracking customer interactions.
- Ability to analyze customer feedback to improve service quality.
