Sales Consultant

Role Description

This is a full-time on-site role for a Sales Consultant located in Hyderabad. The Sales Consultant will be responsible for engaging with customers to understand their vehicle needs, providing detailed information and demonstrations of BMW vehicles, and maintaining a high level of product knowledge. The Sales Consultant will assist in the entire sales process, from initial contact to closing the sale, ensuring an exceptional customer experience. Additionally, the role includes maintaining detailed records of customer interactions and sales processes.

Qualifications

• Analyzes the sales area and market potential
• Schedules and performs the follow-up after the initial contact Performs the need analysis
• Performs customer need analysis
• Systematically presents the vehicle while creating a clear customer connection
• Helps the customer to experience the vehicle with all five senses
• Organizes the test drive with the need-based vehicle Configures the product
• Configures the car tailored to the customer’s needs
• Takes over the customer from the Product Genius
• Verifies the configured car and ensures all needed features are integrated (missing features to be integrated) Prepares the offer of purchase and closes the deal
• Reconfirms the customer’s purchase decision
• Negotiates the terms of the purchasing contract with the customer
• Offers financial services products to the customer
• Closes the deal with the customer and creates the offer
• Prepares and generates the contract  Generates calculations and correctness of customer orders/contracts Coordinates the vehicle delivery/handover
• Defines when and in which intervals the customer wants to be informed during the time until delivery/ handover
• Organises the delivery / handover
• Performs the delivery / handover
• Introduces the Service Advisor to the customer Loyalises customers
• Maintains contact with existing customers through meetings, emails and by phone
• Consults existing customers via various ways (direct approach, telephone marketing, customer approach, event marketing)
• Contacts customers according to customer care loop