Customer Service Representative
Byatarayanapura, Bangalore
Open for Freshers
Customer InquiriesEmail MarketingOnline Chat SupportCall HandlingCustomer Relationship Management (CRM) ToolVerbal CommunicationWritten CommunicationCollaborationProblem SolvingTime ManagementAttention to detailProactive ApproachAmerican English speakingMultitaskingData EntryCustomer Satisfaction SurveysUS Shift OperationsBilingual (Spanish/English)Communication Skill
Job Description:
Job Summary
We are looking for highly dynamic and proactive candidates for the post of Customer Support Executive (Voice and non-voice process).
Responsibilities and Duties
• Responsible for receiving, considering and responding to all customer inquiries/queries through call /email /chat
• Ensuring timely and professional responses to all complaints, requests and queries received
• Research and compilation of answers for informational requests from customers
• Proper recording and scrutiny of the complaints received
• Efficient dealing of complaints to completion and enabling satisfaction of customer
Required Experience, Skills and Qualifications
• Candidate should possess excellent communication skills both verbal and written
• Ability to work effectively in a team environment
• Should be proactive, soft spoken, detail oriented, tactful, calm, punctual and disciplined
• Prior experience in customer service industry will be an added advantage
• Ready to work on US timings
• Accent: US Accent preferred
Job Type: Full-time
Schedule:
• US shift
Education:
• Higher Secondary(12th Pass) (Preferred)
Language:
• English (Required)
• Spanish (Preferred)
*Speak with the employer* +91 9512239391
