Customer Success Executive
Ashok Nagar, Bangalore
Open for Freshers
International voice processCustomer query resolutionIncoming & Outgoing Calls HandlingCRM UsageCall Quality MonitoringPerformance MetricVerbal CommunicationActive listeningGood Interpersonal SkillsBasic Computer KnowledgeTyping Speed CalculatorProblem SolvingEscalation ProceduresSOP AdherenceShift work availabilityCustomer Satisfaction SurveysData AccuracyTeamworkStress ManagementTime Management
Job Description:
Job Title: International Voice Process Executive
Location: Bangalore
Department: Customer Support / BPO / Call Center
Job Type: Full-Time
Shift: Night Shift / Rotational (based on process)
Experience: 0-3 Years
Education: HSC / Graduate / Undergraduate
Job Summary:
We are looking for dynamic and customer-focused individuals to join our International Voice Process team. As a Voice Process Executive, you will be responsible for handling customer queries and concerns over the phone, ensuring a high level of customer satisfaction and quality service in a fast-paced environment.
Key Responsibilities:
Handle inbound and outbound international calls for customer service, support, or sales.
Resolve customer queries efficiently and professionally.
Ensure customer satisfaction through effective communication and problem-solving.
Meet and exceed performance metrics such as call quality, response time, and issue resolution.
Maintain accurate records of customer interactions using CRM tools.
Follow company policies and standard operating procedures (SOPs).
Work closely with team leaders and quality teams to improve service delivery.
Escalate complex issues to appropriate departments when required.
Required Skills & Qualifications:
Excellent communication skills in English (verbal and written).
Strong listening and interpersonal skills.
Ability to work in night shifts and rotational shifts.
Basic computer knowledge and typing speed.
Previous experience in international voice process or BPO (preferred but not mandatory).
Ability to handle pressure and maintain composure during difficult conversations.
Benefits:
Attractive salary with performance-based incentives.
Paid training and career development programs.
Transportation facilities (pick-up and drop for night shifts).
Health insurance and other benefits.
Friendly work environment and growth opportunities.
Shift Timing:
Night Shift starts anytime from 5pm - 11pm as per the Comapany's Schedule
Week offs: [Rotational/Fixed — as per company policy]
How to Apply:
Interested candidates can share their resume at mohammedicsa@gmail.com and contact on 9986966025 Mohammed
