Associate Chat
Ashok Nagar, Bangalore
1 year
Content reviewContent ModerationClient Data VerificationIssue Resolution and ManagementEscalation ProceduresOnline Chat SupportCustomer InquiriesMultitaskingThorough DocumentationCloud Collaboration ToolsTraining And DevelopmentCustomer SupportStrong written and oral communicationProblem SolvingEmotional IntelligenceStress ManagementEnglish Typing (50 WPM)Shift managementVoice ProcessOnline AdvertisingCommunication SkillIn-App Chat Support
Job Description:
Position: Trust & Safety Associate
Management Level: Associate
Work Location: Bangalore
Experience Required: 1 to 3 Years
Educational Qualification: Any Graduate
Roles & Responsibilities
Review, classify, and/or remove content per guidelines.
Stay updated on client policies.
Investigate, resolve, and escalate content issues.
Provide customer support via live chat.
Respond to inquiries in a timely and professional manner.
Manage multiple chats simultaneously while maintaining service quality.
Document interactions and feedback accurately.
Collaborate with team members and participate in training sessions.
Must-Have Skills
1–3 years of customer support experience (phone, email, or chat).
Strong communication and problem-solving skills.
Attention to detail with good decision-making ability.
Emotional resilience and stress management skills.
Ability to multitask; typing speed 30 WPM preferred.
Flexibility for rotational shifts, including weekends.
Ready to work from office.
Experience in voice process/online advertising is a plus.
