Customer Service Representative

Job Summary

We are looking for highly dynamic and proactive candidates for the post of Customer Support Executive (Voice and non-voice process).

Responsibilities and Duties

• Responsible for receiving, considering and responding to all customer inquiries/queries through call /email /chat

• Ensuring timely and professional responses to all complaints, requests and queries received

• Research and compilation of answers for informational requests from customers

• Proper recording and scrutiny of the complaints received

• Efficient dealing of complaints to completion and enabling satisfaction of customer

Required Experience, Skills and Qualifications

• Candidate should possess excellent communication skills both verbal and written

• Ability to work effectively in a team environment

• Should be proactive, soft spoken, detail oriented, tactful, calm, punctual and disciplined

• Prior experience in customer service industry will be an added advantage

• Ready to work on US timings

• Accent: US Accent preferred

Job Type: Full-time

Schedule:

• US shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Required)

• Spanish (Preferred)

*Speak with the employer* +91 9512239391