Admission Counsellor
Kothrud, Pune
3 years
Student CounselingCommunication SkillAcademic AdvisingCustomer Relationship Management (CRM) ToolTelephone EtiquetteGood Interpersonal SkillsProblem SolvingMultitaskingDocument Follow-upCollaboration
Job Description:
- OverviewThis role involves direct interaction with prospective students and their parents to provide comprehensive guidance on educational programs and career pathways. The professional is expected to manage multiple communication channels including in-person visits, phone calls, WhatsApp messages, and emails, ensuring timely and accurate responses to inquiries.
- Key responsibilities include detailed counseling on various academic streams and program options tailored to individual student interests and capabilities. The counselor must assess student aspirations and academic backgrounds to recommend suitable courses and career trajectories.
- Addressing concerns related to academic performance is critical, requiring the counselor to provide motivational support and practical advice for improvement. Additionally, the role demands guidance on entrance examination preparation strategies to enhance student readiness and confidence.
- The counselor acts as a liaison between the institution and prospective students, facilitating a smooth admission process by clarifying procedural requirements and deadlines. Maintaining up-to-date knowledge of program offerings and institutional policies is essential to provide accurate information.
- Effective communication skills, empathy, and problem-solving abilities are vital to build trust and rapport with students and parents. The counselor must also document interactions and feedback to contribute to continuous improvement of admission strategies.Responsibilities
- Manage and respond to inquiries via walk-ins, calls, WhatsApp, and email professionally and promptly.
- Conduct detailed counseling sessions to help students and parents understand program options and select appropriate academic streams.
- Provide career guidance aligned with student interests, strengths, and market trends.
- Address academic concerns and offer strategies for performance improvement and entrance exam preparation.
- Maintain accurate records of counseling sessions and follow-up actions.
- Collaborate with academic departments to stay informed about program updates and admission criteria.
- Support the admission team in organizing orientation sessions and informational events.
- Ensure compliance with institutional policies and ethical standards in all communications.
