Assistant Restaurant Manager
Ashok Nagar, Bangalore
1 year 5 months
Quick Service Restaurant (QSR) managementStore ManagementCash HandlingCustomer ServiceOrder ProcessingInventory ManagementTeam ManagementTime Management
Job Description:
Overview
- Assist in managing daily restaurant operations to ensure smooth and efficient service delivery in a fast-paced quick service restaurant (QSR) environment.
- Support the Restaurant Manager in overseeing staff performance, training, and development to maintain high standards of customer service and operational excellence.
- Help implement company policies, procedures, and standards to ensure compliance with food safety, hygiene, and quality regulations.
- Coordinate shift schedules, monitor attendance, and manage labor costs to optimize workforce productivity.
- Handle customer inquiries, feedback, and complaints professionally to enhance guest satisfaction and loyalty.
- Assist in inventory management, including stock ordering, receiving, and controlling wastage to maintain cost efficiency.
- Ensure the restaurant environment is clean, safe, and welcoming, adhering to health and safety guidelines.
- Support marketing and promotional activities to drive sales and brand awareness within the local community.
- Collaborate with kitchen and front-of-house teams to maintain seamless communication and service flow.
- Monitor financial performance metrics such as sales, expenses, and profitability, assisting in budget adherence and reporting.
- Participate in recruitment, onboarding, and training of new employees to build a competent and motivated team.
- Maintain accurate records related to operations, staff, and compliance for audit and management review.
- Drive continuous improvement initiatives to enhance operational efficiency and customer experience.
- Ensure adherence to company standards for food preparation, presentation, and portion control.
- Support emergency and incident management procedures to safeguard staff and customers.
- Assist in daily operational management and problem-solving to maintain high service standards.
- Lead and motivate team members during shifts to achieve performance targets.
- Monitor and enforce compliance with health, safety, and sanitation regulations.
- Manage inventory and supplies to prevent shortages and reduce waste.
- Support financial management by tracking sales and controlling costs.
- Engage with customers to ensure positive dining experiences and resolve issues promptly.
- Contribute to staff training programs and performance evaluations.
- Implement promotional campaigns and local marketing efforts.
- Maintain a clean, organized, and safe restaurant environment.
