Executive E Mail

Responsibilities:

• Responding to customer inquiries via email and online chat promptly and effectively.
• Troubleshooting and resolving customer issues with products or services.
• Providing detailed product information and addressing customer questions.
• Escalating complex issues to appropriate departments when necessary.
• Maintaining accurate records of customer interactions and transactions.
• Participating in training sessions to stay updated on product knowledge and customer service techniques.
• Collaborating with team members to improve customer service processes and efficiency.

Qualifications:

• High school diploma or equivalent; bachelor's degree preferred.
• Previous experience in a customer service role, preferably in email or chat support.
• Strong written communication skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Exceptional problem-solving skills.
• Attention to detail and accuracy.
• Proficiency in using customer service software and tools.

Skills:

• Excellent written communication
• Customer service software (e.g., Zendesk, Freshdesk)
• Problem-solving
• Multitasking
• Time management
• Attention to detail
• Conflict resolution