Customer Support
Garvebhavi Palya, Bangalore
Open for Freshers
Communication (Hindi)Customer query resolutionComplaint InvestigationCRM UsageTelephone EtiquetteEmail MarketingOnline Chat SupportData EntryBasic Computer KnowledgeProblem SolvingTime ManagementMultitaskingActive ListeningPatienceRecord KeepingCustomer Relationship ManagementConflict ResolutionCollaborationAdaptabilityAttention to detail
Job Description:
Overview
This role focuses on delivering exceptional customer support by effectively communicating in both English and Hindi. The position involves addressing customer inquiries, resolving issues, and ensuring a positive experience through clear and empathetic communication.
Responsibilities
- Respond promptly and professionally to customer queries via phone, email, or chat in English and Hindi.
- Resolve customer complaints and provide accurate information about products or services.
- Maintain detailed records of customer interactions and follow up as necessary.
Requirements
- Proficiency in both English and Hindi languages, with excellent verbal and written communication skills.
- Ability to work six days a week with one day rotational off.
- Basic computer skills and familiarity with customer support tools or CRM software.
Nice-to-Haves
- Experience in a customer support role or call center environment.
- Strong problem-solving skills and patience in handling difficult customers.
- Knowledge of additional languages or technical product knowledge.
