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Customer Success Executive

Sector 48, Delhi NCR

0 years 4 months

OverviewThis role involves managing customer interactions across multiple channels including chat, email, and phone calls to ensure high levels of customer satisfaction and retention.The executive is responsible for handling customer inquiries, resolving issues, and preventing cancellations by providing timely and effective solutions.They work closely with customers to understand their needs, address concerns, and promote continued engagement with the company's products or services.Maintaining detailed records of customer interactions and feedback is essential to identify trends and improve service quality.The role requires balancing proactive outreach to retain customers and reactive support to resolve problems efficiently.Collaboration with other departments such as sales, marketing, and technical support is necessary to deliver a seamless customer experience.Executives must stay updated on product knowledge and company policies to provide accurate information and guidance.Performance metrics such as customer retention rates, resolution times, and customer satisfaction scores are key indicators of success in this position.Effective communication skills and empathy are critical to building trust and rapport with customers.The position demands adaptability to handle a blended process environment involving multiple communication channels and diverse customer needs.Key ResponsibilitiesRespond promptly and professionally to customer inquiries via chat, email, and phone.Identify reasons for potential cancellations and work to resolve issues to retain customers.Document all customer interactions accurately in the CRM system.Collaborate with internal teams to escalate and resolve complex customer issues.Provide feedback to management on customer trends and potential service improvements.Meet or exceed monthly targets related to customer retention and satisfaction.Maintain up-to-date knowledge of products, services, and company policies.Handle customer complaints with patience and professionalism to ensure positive outcomes.Assist in developing customer retention strategies and initiatives.Participate in training sessions to enhance customer service skills and product knowledge.

Customer Relationship Management (CRM) ToolMulti-Channel MarketingCustomer RetentionConflict Resolution+16

Operations Executive

Sector 63, Delhi NCR

1 year

Job Summary: We are seeking dynamic and detail-oriented candidates from technical backgrounds (B.Tech / M.Tech / BCA / MCA) to join our Operations Team for NEET Counselling Support. The role involves managing counselling portals, supporting students throughout the admission process, and ensuring smooth backend operations. Key Responsibilities: 1. Portal Management & Technical Support • Operate MCC, State, and University-level NEET counselling portals. • Guide students through registration, choice filling, and document upload. • Provide real-time technical assistance and resolve portal-related issues. 2. Data Handling & Validation • Maintain accurate student records, verify uploaded documents, and ensure data consistency. • Perform backend checks and flag discrepancies. 3. Student Query Management • Respond to queries through email, phone, chat, or ticketing systems. • Provide clear guidance on deadlines, procedures, and counselling updates. 4. Reporting & Analytics • Prepare daily reports on student progress, seat allotments, and error resolutions. • Support the team with basic data insights and operational tracking. 5. Process Automation & Tool Support • Identify repetitive manual tasks and suggest automation opportunities. • Collaborate with tech teams to improve internal tools and workflows. 6. Documentation & SOPs • Assist in creating user guides, knowledge base articles, and training material. • Contribute to maintaining and updating internal process documentation. Key Skills: • Strong communication and interpersonal skills • Technical familiarity with portals and web platforms • Basic knowledge of Excel / Google Sheets (SQL is a plus) • Problem-solving and troubleshooting mindset • Ability to work under pressure during counselling seasons • Team player with high attention to detail Preferred Tools/Tech : • MS Excel / Google Sheets • SQL basics • CRM or Ticketing Tools (e.g., Freshdesk, Zoho, etc.) Perks & Benefits: • Internship Certificate / Full-time Opportunity after evaluation • Exposure to high-scale government counselling operations • Learning sessions with domain experts • Performance-based incentives CONTACT US • Contact number : 7982247047 Mail id - anushka@neetsupport.com

Student coordinationProduct Selection AssistanceBulk Upload ValidationTechnical Support+13

Customer Service Representative

Jogeshwari East, Mumbai

5 years

Key Responsibilities: ● Precision and Detail Orientation: Ensure all tasks are executed with the highest level of accuracy. Review and analyze data, reports, and other materials for completeness and correctness. ● Pressure Management: Maintain composure and efficiency when working under tight deadlines or in high-stress situations. ● Reliability: Consistently meet deadlines and commitments. Be present and ready to perform tasks as required. ● Multitasking: Handle multiple tasks simultaneously, prioritize effectively, and ensure timely completion of all assignments. ● Product Knowledge: Develop and maintain an indepth understanding of our products, features, benefits, and applications. Assist clients and team members by providing detailed product information and insights. ● Customer Service: Engage with customers professionally, respond to inquiries promptly, and resolve issues efficiently. Foster positive relationships with clients to ensure satisfaction and loyalty. ● Communication Skills: Articulate ideas clearly and persuasively, both verbally and in writing. Collaborate effectively with internal teams, stakeholders, and external partners. ● Flexibility: Adapt to varying work schedules, including rotational shifts and occasional travel as required for B2B engagements. Qualifications: ● Proven experience in a similar role or industry. ● Exceptional attention to detail and accuracy. ●Ability to work effectively under pressure. ● Demonstrated multitasking capabilities. ● Outstanding customer service and verbal communication skills. ● Flexible availability, including rotational shifts and B2B travel requirements.

MultitaskingProduct KnowledgeCustomer InquiriesIssue Resolution and Management+8

Customer Success Executive

Thane West, Mumbai

2 years

Position: Customer Success Executive Reporting To: Founder's Office – Product & Customer Success Lead 🎯 Role Objective To build strong and ongoing relationships with employer clients (talent seekers) on the InRadius platform. This role is central to improving employer satisfaction, platform engagement, conversion to paid plans, and long-term retention. The individual will act as the first line of support and relationship-building for employers, ensuring they extract maximum value from the platform. 🧑‍💻 Your Core Responsibilities 1. Employer Onboarding & Support - Ensure all new employer sign-ups receive proper onboarding via calls, walkthroughs, or WhatsApp support. - Assist employers in completing their company profiles, verifying details, and posting their first job. 2. Engagement & Usage Activation - Monitor platform activity and proactively engage low-activity employers. - Share platform tips, best practices, and success stories to encourage deeper usage. - Follow up on job posting progress and hiring outcomes to close the feedback loop. 3. Paid Plan Conversion - Understand employer hiring needs and pitch relevant paid plans and features. - Share benefits of premium access, visibility boosts, and curated shortlists to convert free users into paying clients. 4. Relationship Building & Retention - Maintain regular contact with employers to build trust and relationship equity. - Handle concerns, feature requests, or dissatisfaction with empathy and prompt resolutions. - Work closely with Product and Growth leads to pass on actionable insights from employers. 5. CRM & Task Management - Maintain detailed activity logs and engagement status in CRM. - Follow daily/weekly schedules for callbacks, emailers, renewals, and retention conversations. - Support periodic reporting on satisfaction and retention metrics.

CRMClient CommunicationClient HandlingClient Management & Retention Skills+6

Executive E Mail

Goregaon West, Mumbai

Open for Freshers

Responsibilities: Responding to customer inquiries via email and online chat promptly and effectively. Troubleshooting and resolving customer issues with products or services. Providing detailed product information and addressing customer questions. Escalating complex issues to appropriate departments when necessary. Maintaining accurate records of customer interactions and transactions. Participating in training sessions to stay updated on product knowledge and customer service techniques. Collaborating with team members to improve customer service processes and efficiency. Qualifications: High school diploma or equivalent; bachelor's degree preferred. Previous experience in a customer service role, preferably in email or chat support. Strong written communication skills. Ability to handle multiple tasks and work in a fast-paced environment. Exceptional problem-solving skills. Attention to detail and accuracy. Proficiency in using customer service software and tools. Skills: Excellent written communication Customer service software (e.g., Zendesk, Freshdesk) Problem-solving Multitasking Time management Attention to detail Conflict resolution