Associate Chat
Ashok Nagar, Bangalore
1 year
Position: Trust & Safety Associate
Management Level: Associate
Work Location: Bangalore
Experience Required: 1 to 3 Years
Educational Qualification: Any Graduate
Roles & Responsibilities
Review, classify, and/or remove content per guidelines.
Stay updated on client policies.
Investigate, resolve, and escalate content issues.
Provide customer support via live chat.
Respond to inquiries in a timely and professional manner.
Manage multiple chats simultaneously while maintaining service quality.
Document interactions and feedback accurately.
Collaborate with team members and participate in training sessions.
Must-Have Skills
1–3 years of customer support experience (phone, email, or chat).
Strong communication and problem-solving skills.
Attention to detail with good decision-making ability.
Emotional resilience and stress management skills.
Ability to multitask; typing speed 30 WPM preferred.
Flexibility for rotational shifts, including weekends.
Ready to work from office.
Experience in voice process/online advertising is a plus.
Content reviewContent ModerationClient Data VerificationIssue Resolution and Management+18
