Business Development Manager
Key Responsibilities
1. Business Strategy & Planning
Develop and implement business development strategies to achieve sales targets.
Identify new business opportunities, market trends, and potential clients.
Maintain a pipeline of prospects and track progress using CRM tools.
2. Client Acquisition
Conduct research to understand client needs and market potential.
Generate leads through networking, cold calling, email campaigns, and social media.
Prepare and deliver effective sales presentations and proposals.
3. Relationship Management
Build and maintain long-term relationships with new and existing clients.
Act as the primary contact for clients, ensuring high satisfaction levels.
Negotiate contracts and agreements to secure new business.
4. Collaboration & Coordination
Work with the operations team to ensure smooth client onboarding.
Coordinate with marketing to develop materials and campaigns supporting business development.
Collaborate with internal departments to ensure a seamless client experience.
5. Performance Monitoring & Reporting
Track and report business development activities, sales performance, and market feedback.
Analyze sales data to identify trends, opportunities, and improvement areas.
Provide regular updates to senior management on progress toward goals.
6. Industry Knowledge
Stay updated on industry trends, the competitive landscape, and emerging call centre technologies.
Attend industry events, conferences, and networking sessions to build connections.
Qualifications
Bachelor’s degree in Business Administration, Marketing, or a related field.
Proven experience in business development or sales, preferably in the call centre/BPO industry.
Strong communication, negotiation, and presentation skills.
Proficiency in CRM tools and MS Office.
Strong analytical, problem-solving, and relationship-building skills.
Self-motivated, target-driven, and able to work independently or in a team.
Desired Skills
Experience in lead generation and sales processes.
Familiarity with digital marketing tools and strategies.
Ability to manage multiple priorities.
Strong networking and influencing skills.
Adaptability in a fast-paced environment.
Business DevelopmentSales PlanningMarket ResearchLead Generation+16