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Customer Support

Customer Support

Kasba Peth, Pune

1 year

Key Responsibilities: Customer Experience (CX) Support Manage customer interactions across calls, emails, WhatsApp, and social platforms. Handle queries, returns, exchanges, and complaints with empathy and efficiency. Ensure timely resolution of tickets within defined SLAs. Maintain accurate records in CRM systems / CX tools. Customer Retention & Loyalty Support Support loyalty and retention campaigns (referrals, win-backs, repeat purchase drives). Share customer feedback and insights with Marketing & Ops to improve services. Assist in monitoring metrics like CSAT, NPS, repeat orders. Team & Process Support Follow CX SOPs for refunds, warranties, and escalations. Collaborate with Ops & Tech teams to ensure seamless order tracking, delivery updates, and system accuracy. Suggest process improvements based on customer feedback. What We’re Looking For 1–3 years of experience in CX support, customer service, or retention roles (Retail/D2C preferred). Strong communication skills — clear, empathetic, and professional. Familiarity with CRM tools, ticketing platforms, or OMS/WMS systems. Problem-solving mindset with patience and ownership. Proficiency in MS Excel and MS Office for reporting. A customer-first attitude with the ability to handle escalations calmly.

Customer Relationship Management (CRM) ToolSupport Ticketing SystemsOrder Management SystemsWarehouse Management+16

Sourced Job
Senior Financial Analyst

Senior Financial Analyst

Kasba Peth, Pune

4 years

The Role Collaborate with the Financial Manager at Wolters Kluwer to identify financial needs and strategic directions for the organization, focusing on optimizing performance and driving strategic initiatives. Aid in identifying business unit opportunities and challenges to enhance overall performance, contributing to strategic initiatives, and improving financial outcomes. Provide analytical and strategic support to align Business Unit efforts towards various processes in Customer Lifecycle Management, such as New Sales and Pipeline Reporting, Customer Onboarding tracking, renewal management, pricing, retention, and risk management. Develop and maintain revenue models encompassing the aforementioned areas, creating early indicators for both risks and opportunities. Support Business Unit Finance Teams in Financial Planning and Analysis (FP&A), including tasks related to Financial Planning, Financial Reporting, Headcount management and Financial Analysis. Manage and report on the annual budget, while providing regular updates through monthly and quarterly analyses like Outlook and Latest Estimates (LEs) and contributing to the 3-year Vision and Strategy Process (VSP). Additionally, conduct ad-hoc analyses as required. Emphasize reporting on Business Unit performance, focusing on revenue and the various metrics driving revenue as a critical aspect of the role. Key Responsibilities Revenue Management Analyze and monitor revenue streams across various customer segments and product lines. Utilize data analysis to understand and forecast revenue trends, identifying opportunities for growth and improvement. Support pricing strategies and tactics to optimize revenue and market competitiveness. Collaborate with sales, marketing, and finance teams to align revenue goals with business strategies.

Financial ModelingRevenue ForecastingBudget ManagementFinancial Reporting+16

Sourced Job
AI/ML Engineer

AI/ML Engineer

Kasba Peth, Pune

4 years

What I'll be doing – your accountabilities? Design, develop, and implement robust, scalable, and optimized machine learning and deep learning models, with the ability to iterate with speed Implement best practices in security, pipeline automation, and error handling using programming and data manipulation tools Identify and implement the right data-driven approaches to solve ambiguous and open-ended business problems, leveraging data engineering capabilities Research and implement new models, technologies, and methodologies and integrate these into production systems, ensuring scalability and reliability Apply creative problem-solving techniques to design innovative tools, develop algorithms and optimized workflows Foundational Skills Have mastered the concepts and can demonstrate Programming skills in complex scenarios. Understands the below skills beyond the fundamentals and can demonstrate in most situations without guidance AI & Machine Learning Data Analysis Machine Learning Pipelines Model Deployment Specialized Skills To be able to understand beyond the fundamentals and can demonstrate in most situations without guidance for the following skills: Deep Learning Statistical Analysis Data Engineering Big Data Technologies Natural Language Processing (NPL) Data Architecture Data Processing Frameworks Understands the basic fundamentals of Technical Documentation and can demonstrate in common scenarios with some guidance Qualifications & Requirements BSc/MSc/PhD in computer science, data science or related discipline with 5+ years of industry experience building cloud-based ML solutions for production at scale, including solution architecture and solution design experience Good problem solving skills, for both technical and non-technical domains Good broad understanding of ML and statistics covering standard ML for regression and classification, forecasting and time-series modeling, deep learning 4+ years of hands-on experience building ML solutions in Python, incl knowledge of common python data science libraries (e.g. scikit-learn, PyTorch, etc) Hands-on experience building end-to-end data products based on AI/ML technologies Experience with collaborative development workflow: version control (we use github), code reviews, DevOps (incl automated testing), CI/CD

Python courseMachine Learning Model DesignDeep LearningData Analysis+16

Sourced Job
Junior Data Scientist

Junior Data Scientist

Kasba Peth, Pune

5 years

Key Responsibilities: Research and define analytical models based on given data/information as part of analytical ad hoc feasibility cases, proofs of concepts or with a focus on software development towards deployable analytics solutions. Collaborate with internal and/or external clients to understand business requirements. Compile, sort and organize function-specific information and data in preparation for subsequent analyses. Conduct both routine and instant data cleaning and testing, identify and resolve data quality issues in cooperation with the team. Analyze data for instant feasibility cases and proofs of concepts. Actively contribute in the research and definition of analytical models that will be transferred in the products eventually. Your Qualifications: Graduate Degree in Business Informatics, Applied Computer Science, Mathematics, Software Engineering, Machine Learning 5 to 6 years As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves. Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

PythonRSQLData Cleaning+16

Sourced Job
Data Analyst

Data Analyst

Kasba Peth, Pune

3 years

Job Responsibilites: Designing, developing, and maintaining data models and pipelines using Snowflake and dbt . Creating and optimizing SQL queries for data extraction and transformation. Developing interactive dashboards and reports using Power BI . Collaborating Collaborate with stakeholders to understand reporting requirements and deliver solutions. Ensuring data quality and maintain documentation of data processes. Having Strong SQL skills and experience working with data warehouses (Snowflake preferred). Having Experience with data transformation tools (dbt preferred). Having Proficiency in Power BI dashboard development and report creation. Having Understanding of data modeling concepts and best practices. Technical Skills: Data Warehousing: Snowflake Data Visualization: Power BI Programming: SQL (advanced) Version Control: Git You’ll win us over by: Having An engineering degree B.E/B.Tech/MCA/M.Tech/M.Sc with good academic record. 3 yrs to 8 yrs overall experience with 3+ Years atleast in Data analyst role. Preference will be given to candidates with experience in analyzing and visualizing data from Application Lifecycle Management (ALM) systems and financial tools. Analytical and problem-solving abilities. Communication skills to explain complex data concepts to non-technical stakeholders. Ability to work independently and as part of a team. Responsibilities: Data Pipeline Development. Build and maintain data pipelines using dbt . Implement data quality checks and monitoring. Analysis & Reporting. Creating and maintaining Power BI dashboards and reports. Perform ad-hoc analysis to answer business questions. Stakeholder Collaboration Work with business users to understand reporting needs. Provide training and support for dashboard users Being a good team player. Ability to work in an agile changing environment. Passion to never-stop learning and growing. Respect and appreciation of each person’s uniqueness in the team and willingness to co-create and share knowledge. We’ll support you with: Hybrid working Opportunities. Diverse and inclusive culture. Great variety of learning & development opportunities.

SnowflakedBTAdvanced SQLPower BI+16

Sourced Job
Sales Executive

Sales Executive

Kasba Peth, Pune

Open for Freshers

What You'll Be Owning (Your Impact): Lead Activation: Engage daily with high-intent leads through dynamic channels such as calls, video consults, and more. Sales Funnel Pro: Own the full sales journey from first hello to successful enrollment. Consultative Selling: Host personalized video consultations with parents or adult learners, pitch trial sessions, and resolve concerns with clarity and empathy. Target Slayer: Consistently crush weekly revenue goals and contribute directly to Planet Spark’s growth engine. Client Success: Ensure a smooth onboarding experience and transition for every new learner. Upskill Mindset: Participate in hands-on training, mentorship, and feedback loops to constantly refine your game. Why Join Sales at Planet Spark: Only Warm Leads: Skip the cold calls; our leads already know us and have completed a demo session. High-Performance Culture: Be part of a fast-paced, energetic team that celebrates success and rewards hustle. Career Fast-Track: Unlock rapid promotions, performance bonuses, and leadership paths. Top-Notch Training: Experience immersive onboarding, live role-plays, and access to ongoing learning and development programs. Rewards and Recognition: Weekly shoutouts, cash bonuses, and exclusive events to celebrate your wins. Make Real Impact: Help shape the minds of tomorrow while building a powerhouse career today. What You Bring to the Table: Communication Powerhouse: You can build trust and articulate ideas clearly in both spoken and written formats. Sales-Driven: You know how to influence decisions, navigate objections, and close deals with confidence. Empathy First: You genuinely care about clients’ goals and tailor your approach to meet them. Goal-Oriented: You’re self-driven, proactive, and hungry for results. Tech Fluent: Comfortable using CRMs, video platforms, and productivity tools. What’s in It for You: High-growth sales career with serious earning potential. Continuous upskilling in EdTech, sales, and communication. Supportive culture that values growth and well-being. Opportunity to work at the cutting edge of education innovation.

Engagement MarketingSales FunnelConsultative SellingOnline Consultation Portal+16