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Technical Support Engineer

Technical Support Engineer

Hinjawadi, Pune

1 year

About the job At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for an enthusiastic and detail-oriented Advanced Technical Support Engineer to provide top-tier support for innovative cloud-based solutions. This role is ideal for early-career professionals who are passionate about learning and resolving complex issues while working closely with senior engineers and cross-functional teams. How will you make an impact? Analyze and resolve technical support cases raised by customers and internal teams. Use diagnostic tools and logs to identify root causes of issues. Collaborate with peers and senior engineers to develop documentation, scripts, and troubleshooting guides. Escalate complex or critical issues following defined procedures. Contribute to internal knowledge base and support documentation. Participate in training to enhance cloud support and technical troubleshooting capabilities. Have you got what it takes? 1–3 years of experience in technical or cloud support. Basic understanding of SQL and log analysis. Exposure to scripting (e.g., PowerShell, Bash). Familiarity with REST/SOAP APIs and their usage. Good communication and analytical skills. Eagerness to learn and adapt to evolving cloud technologies. You will have an advantage if you also have: Scripting knowledge in Shell, PowerShell, or Python. Understanding of containerization (Docker) and orchestration (Kubernetes). ITIL Foundation certification or working knowledge of ITIL processes. Exposure to CI/CD pipelines and DevOps practices. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Cloud ServicesUse Case AnalysisDiagnostic tool developmentLog Analysis+16

UI/UX Designer

UI/UX Designer

Marathahalli, Bangalore

7 years

JD We are looking for a Senior UI/UX Designer with expertise in Generative AI to design intuitive, AI-assisted experiences for our next-generation products. The UX designer will also be expected to design the overall functionality of the product and to ensure a great user experience, iterate upon it in accordance with user testing KRA • Design intuitive, AI-assisted experiences that enhance user workflows • Translate concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences • Facilitate the client’s product vision by researching, sketching, prototyping, and user-testing experiences for digital products • Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces • Identify design problems and devise elegant solutions • Make strategic design and user-experience decisions related to core, and new, functions and features • Take a user-centered design approach and rapidly test and iterate your designs Requirement • 7+ years of UX design experience. • Designing experiences where AI assists users i.e. experience on Conversational & Multimodal UI Design and designing dynamic AI interfaces that can personalize based on user behavior • Expertise in FIGMA, XD, Balsamiq and other • Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design • A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns • Ability to iterate designs and solutions efficiently and intelligently • Ability to communicate design processes, ideas, and solutions clearly and effectively to teams and clients • A clear understanding of the importance of user-centered design and design thinking • Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval • Be passionate about resolving user pain points through great design • Be open to receiving feedback and constructive criticism • Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies

Generative Artificial IntelligenceUser Interface (UI) DesignMultimodal Hub DesignAI-Driven Design+8

Python Developer

Python Developer

Marathahalli, Bangalore

3 years

Key Responsibilities Develop and maintain backend services, APIs, and modules using Python. Write clean, efficient, and reusable code following coding standards. Work with frameworks such as Django, Flask, or FastAPI (based on project needs). Collaborate with teams to design, build, and ship new features. Integrate third-party APIs, data sources, and internal services. Work with SQL/NoSQL databases for data retrieval and storage. Debug, troubleshoot, and optimize application performance. Participate in code reviews and contribute to improving code quality. Prepare technical documentation, test cases, and deployment support. Required Skills Strong understanding of hashtag#Python programming. Knowledge of OOPs, data structures, algorithms, and basic design principles. Familiarity with at least one framework: Django / Flask / FastAPI. Hands-on experience with databases: MySQL, PostgreSQL, MongoDB, etc. Basic understanding of REST APIs, JSON, HTTP. Strong analytical and problem-solving skills. Good communication and teamwork skills. Good to Have (Not Mandatory) Knowledge of Pandas, NumPy, and data processing libraries. Experience with cloud platforms (AWS, Azure, GCP). Familiarity with Docker, Git, CI/CD tools. Exposure to microservices-based architecture. Experience with automation scripting or machine learning basics. Eligibility BE/BTech/MCA/BSc/BCA – CS/IT/ECE or related fields. Strong interest in backend development and problem solving.

Python courseObject-Oriented Programming (OOP)Algorithm and Data StructureDjango (Web Framework)+16

Sr. Accounts Executive

Sr. Accounts Executive

Girgaon, Mumbai

3 years

Overview This role involves managing comprehensive accounting functions to ensure accurate financial records and compliance with tax regulations. The position supports billing, ledger maintenance, and tax reconciliations, contributing to the financial integrity of the organization. Responsibilities Prepare and process billing, accounting entries including sales, purchase, payments, receipts, and bank transactions. Perform ledger and GST reconciliation, manage airline BSP cycle payments, and follow up on payments. Maintain personal books of accounts such as expenses and investments (shares, property, mutual funds etc), ensuring accuracy and completeness. Preparing and issuing client invoices in coordination with the operations and ticketing teams. Following up with clients to ensure timely receipt of payments and reconciling outstanding balances. Processing vendor and supplier payments after proper verification and approval. Recording and maintaining all vendor bills, credit notes, and supporting documentation. Managing petty cash, employee reimbursements, and expense claims with accuracy. Maintaining and tracking balances of all company current and savings bank accounts. Preparing and submitting documentation to banks for foreign remittances as required. Keeping track of due dates for company credit cards, mobile, telephone, internet, and electricity bills and ensuring timely payments. Preparing and submitting GST-related data to auditors for monthly and quarterly filings. Ensuring that GST, TDS, TCS, and Advance Tax liabilities are calculated and paid on time. Following up on refunds from vendors, airlines, or suppliers in cases of cancellations or credit adjustments. Assisting in monthly closing of accounts, bank reconciliations, and management reporting. Coordinating with auditors during internal and statutory audits and ensuring all records are accurate and updated. Properly filing and maintaining all business, legal, and property documents in both digital and physical formats. Collaborating with other departments to ensure accurate costing, budget control, and financial transparency. Requirements Proficient in GST, TDS, TCS, and Advance Tax regulations and compliance. Strong English communication skills for effective documentation and coordination. Experience with accounting software and tools to manage financial transactions and reconciliations. Must have worked in or handled travel industry related accounts for at least 2 years.

Accounting EntryPayment ProcessingReceipt generationBank Reconciliations+15

Sourced Job
Business Development Manager

Business Development Manager

Begumpet, Hyderabad

Open for Freshers

Responsibilities The international Workplace Group is the global leader in hybrid working, helping over 8 million people run their businesses in more than 1,000 cities. Salespeople are key to our success and are responsible for: Selling our full range of products and services, closing a deal every day. Conducting tours for prospective customers, winning their business to achieve your sales target. Showing prospects the benefits of hybrid working to convert them into customers. What We Offer You Uncapped commission; the more you sell the more you earn. Opportunity to work for the market leader in a growing industry; we regularly have new inventory to sell. A fun, challenging and dynamic working environment. Award-winning induction training and excellent ongoing learning and development. Fantastic promotion prospects: high performers can choose a range of career paths. Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing. Opportunity to travel and build an international career. What You’ll Need… We are looking for a born networker with a natural ability to build relationships with customers. You should have/be: A positive attitude and good energy. Self-motivated with drive to achieve sales targets. A resilient attitude and the ability to quickly bounce back. Strong influencing skills and be able to close deals.

Selling TechniquesCustomer Relationship Management (CRM) ToolLead GenerationInfluential negotiation skills+16

Sourced Job
Sales Strategist

Sales Strategist

Rai Durg, Hyderabad

3 years

Job Description Onboarding Americas restaurateurs on our Client's platform by pitching, convincing and getting them signed for one of the Client's commission packages. Responsibilities Shift and schedule adherence. Timely follow ups and schedule call backs to customers where necessary. Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments / tasks. Make advertisers and their needs a primary focus of his/her actions; developing and sustaining productive customer relationships. Display expertise thorough understanding of products and processes. Escalate problems/issues to the Supervisor / Technical Experts when warranted. Meet QA/QC requirements and other key performance metrics. Proactive communication with advertisers and stakeholders. Strict adherence to company policies and processes. Effective use of tools. Competencies Should be a multitasker in between the tools and work on the multiple menus at the same time. Should be able to follow up with the Mx via emails, chatter. He or she will perform data processing, database work, and research in this arena. Customer Success - Doing the right thing for customers. Consulting - Analyze, interpret and advise in order to help Client /customer to make the best possible choices and provide solutions to meet their strategic goals. Delivering Results - Maintaining a high level of commitment to personally getting things done Interpersonal Communication - Communicating clearly and effectively with people inside and outside of the organization. Planning And Organizing - Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities. Adapting To Change - Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization. Continuous Learning - Striving to expand knowledge and refine skills through education and training. Inspiring others to develop and refine knowledge and skills relevant to their work. Mandatory Skills. Outbound Sales. Excellent Communication Skills. Pipeline Management. Logical reasoning. Negotiation. Objection-Handling. Place outbound / receive inbound calls - pitching, convincing and getting them signed for one of Client's commission packages. Fine with Night Shifts. Upselling Experience. Digital Marketing Knowledge.

Outbound SalesVerbal Communication SkillsProcess ManagementLogical Reasoning+16