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Customer Success Executive

Sector 48, Delhi NCR

0 years 4 months

OverviewThis role involves managing customer interactions across multiple channels including chat, email, and phone calls to ensure high levels of customer satisfaction and retention.The executive is responsible for handling customer inquiries, resolving issues, and preventing cancellations by providing timely and effective solutions.They work closely with customers to understand their needs, address concerns, and promote continued engagement with the company's products or services.Maintaining detailed records of customer interactions and feedback is essential to identify trends and improve service quality.The role requires balancing proactive outreach to retain customers and reactive support to resolve problems efficiently.Collaboration with other departments such as sales, marketing, and technical support is necessary to deliver a seamless customer experience.Executives must stay updated on product knowledge and company policies to provide accurate information and guidance.Performance metrics such as customer retention rates, resolution times, and customer satisfaction scores are key indicators of success in this position.Effective communication skills and empathy are critical to building trust and rapport with customers.The position demands adaptability to handle a blended process environment involving multiple communication channels and diverse customer needs.Key ResponsibilitiesRespond promptly and professionally to customer inquiries via chat, email, and phone.Identify reasons for potential cancellations and work to resolve issues to retain customers.Document all customer interactions accurately in the CRM system.Collaborate with internal teams to escalate and resolve complex customer issues.Provide feedback to management on customer trends and potential service improvements.Meet or exceed monthly targets related to customer retention and satisfaction.Maintain up-to-date knowledge of products, services, and company policies.Handle customer complaints with patience and professionalism to ensure positive outcomes.Assist in developing customer retention strategies and initiatives.Participate in training sessions to enhance customer service skills and product knowledge.

Customer Relationship Management (CRM) ToolMulti-Channel MarketingCustomer RetentionConflict Resolution+16

Inside Sales Specialist

Kurla, Mumbai

2 years 1 month

Job Responsibilities: • Working closely with the sales team and be a single point of contact for deals taking • End-to-end responsibility for proposed response preparation. • Develop winnable and profitable solution proposals meeting client requirements. • Solution Selling Like AWS, Azure, 0365, G-Suit. • License sales and implementation/support services with associated products. • Cold Calling and coordinating with the Sales and marketing team. • Targeting prospective Customers and Generating Leads. • Articulate company products, services, and support model Job Requirements: • 3-5 years in industry/domain • 3+ years with Cloud Sales Experience • Good Experience in Solution Selling Like AWS, Azure,0365, G-suit. • Well-versed with License sales and implementation/support services with associated products • Familiar with Cold Calling and coordinating with sales and implementation. • Exposure to the entire sales cycle • Carried quota with a track record for conversions, • Good experience in Lead generation • Targeting for prospects Customer • Customer relationship flair and good communication skills • Ability to articulate company products, services, and support models. • Ability to qualify prospects and ask probing questions. Certification required -Az- 300, AZ- 301, AZ- 303, AZ- 304 Work Location – Ghatkopar (Onsite) Working days – 5 days a week, Work from Home on 1st and 3rd Saturday if needed, not necessary.

Solution SellingAmazon Web ServicesMicrosoft AzureMicrosoft Office 365+16

Operations Executive

Sector 63, Delhi NCR

1 year

Job Summary: We are seeking dynamic and detail-oriented candidates from technical backgrounds (B.Tech / M.Tech / BCA / MCA) to join our Operations Team for NEET Counselling Support. The role involves managing counselling portals, supporting students throughout the admission process, and ensuring smooth backend operations. Key Responsibilities: 1. Portal Management & Technical Support • Operate MCC, State, and University-level NEET counselling portals. • Guide students through registration, choice filling, and document upload. • Provide real-time technical assistance and resolve portal-related issues. 2. Data Handling & Validation • Maintain accurate student records, verify uploaded documents, and ensure data consistency. • Perform backend checks and flag discrepancies. 3. Student Query Management • Respond to queries through email, phone, chat, or ticketing systems. • Provide clear guidance on deadlines, procedures, and counselling updates. 4. Reporting & Analytics • Prepare daily reports on student progress, seat allotments, and error resolutions. • Support the team with basic data insights and operational tracking. 5. Process Automation & Tool Support • Identify repetitive manual tasks and suggest automation opportunities. • Collaborate with tech teams to improve internal tools and workflows. 6. Documentation & SOPs • Assist in creating user guides, knowledge base articles, and training material. • Contribute to maintaining and updating internal process documentation. Key Skills: • Strong communication and interpersonal skills • Technical familiarity with portals and web platforms • Basic knowledge of Excel / Google Sheets (SQL is a plus) • Problem-solving and troubleshooting mindset • Ability to work under pressure during counselling seasons • Team player with high attention to detail Preferred Tools/Tech : • MS Excel / Google Sheets • SQL basics • CRM or Ticketing Tools (e.g., Freshdesk, Zoho, etc.) Perks & Benefits: • Internship Certificate / Full-time Opportunity after evaluation • Exposure to high-scale government counselling operations • Learning sessions with domain experts • Performance-based incentives CONTACT US • Contact number : 7982247047 Mail id - anushka@neetsupport.com

Student coordinationProduct Selection AssistanceBulk Upload ValidationTechnical Support+13

Lead Project Management

Ghatkopar East, Mumbai

15 years 11 months

Job Responsibilities • Creating long- and short-term plans, including setting targets for milestones, adhering todeadlines, and allocating resources • Delegating tasks on the project to employees best positioned to complete them. • Identifying and managing potential risks and liabilities of multiple projects • Assisting in the definition of project scope and goals • Making effective decisions when presented with multiple options for how to progress withthe project. • Serving as a point of contact for teams when multiple units are assigned to the same projectto ensure team actions remain in synergy. • Communicating with executives or the board to keep the project aligned with their goals. • Performing quality control on the project throughout development to maintain thestandards expected. • Adjusting schedules and targets on the project as needed • Motivating people involved in the project to complete tasks on time. Skills and Qualifications • Project management and leadership skills for managing projects and the teams involvedwith them. • Knowledge of various project management methodologies (e.g., agile/scrum) • Understanding of basic cloud computing concepts • Knowledge of Microsoft Azure and Experience working with Azure DevOps • Proven leadership skills • Cost and risk management skills • Excellent communication, interpersonal, and negotiation skills • Interpersonal skills • Ability to make important decisions under pressure. • Problem-solving skills • Ability to delegate effectively. • Time management skills • Friendly and approachable. • Experience required – 10 years and above in Technical projects

Project PlanningResource AllocationRisk ManagementStrategy Definition+16

Front Desk Associate

Shivajinagar, Pune

2 years 12 months

Coordinating in Office Activities, Greeting & welcoming guests, responding calls and scheduling meetings Communication skills Multi-Tasking Data Entry Microsoft Office- MS-Word, MS-Excel Knowledge of office management and basic bookkeeping Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Daily Attendance tracking and report generation on Register or excel and updating to HR Department accordingly Maintaining Inward and Outward Register and printing documents Coordinating with the Vendors related to admin and IT work Maintain asset data provided to employees like laptop, Mobile Phone, etc. Coordinating with HR team, Accounts Teams and Transportation team regarding data and budgeting if required Scheduling meetings and updating the calendar accordingly Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures) Greeting and welcoming clients & visitors in a professional manner Answering, forwarding, and screening phone calls. Booking of Conference / Meeting room availability in advance Monitoring the housekeeping/support staff activities. Keep updated records of office expenses and costs related to Reception & Hospitality Assisting visitors to the appropriate person and office Performing other tasks assigned by Managers for administration purposes Maintain office supplies inventory like stationary, Pantry requirement, etc. and place orders when necessary Respond to inquiries and provide information to clients, visitors, and employees Assist with administrative tasks such as data entry, filing, and photocopying

Call HandlingSchedulingCommunication SkillMultitasking+10

Finance Controller

Lower Parel, Mumbai

6 years

Roles and responsibilities: ● Sole custodian of all Finance related work at the organization. ● Develop and maintain financial models to forecast cash flow requirements, ensuring adequate working capital. ● Assess the company’s working capital needs and develop strategies to optimize cash flow, including managing debt vs equity capital. ● Monitor accounts receivable, accounts payable, and inventory levels to ensure efficient cash conversion cycle. ● Evaluate financing options and structures, including debt facilities and equity investments, to support working capital requirements. ● Collaborate with external partners such as banks, investors, and financial advisors to negotiate favourable terms for financing arrangements ● Ensure compliance with accounting standards and regulatory requirements in financial reporting. ● Identify financial risks and develop mitigation strategies to safeguard the company’s assets and financial stability. ● Continuously assess and improve financial processes and systems to enhance efficiency and accuracy in working capital management. ● Act as the controller for departments to adhere to revenue and expense projections, minimizing variance from the annual budget and business plan. ● Set up a robust account wise forecasting model to help improve predictability and bring in financial discipline. ● Set up monthly review cadence for Leadership Team members comprising deep dives of specific P&L items. ● Help build a frame work for quarterly and annual operating plan, and conduct periodic budget vs actual variance analysis. ● Scale from strategic business building projects to detailed spreadsheet modelling and analysis. ● Develop clear understanding of key business drivers, analyse key financial metrics, provide value add inputs to founder. ● Work collaboratively with the founder for Investor reporting, fund raising and financial risk management. Qualifications: ● Qualified CA or MBA in Finance or both ● 6+ years of experience in the various aspects of finance at a D2C brand with proven experience ● Strong understanding of financial principles, including working capital management, debt vs equity financing, and financial analysis. ● Excellent analytical skills with the ability to interpret complex financial data and communicate insights effectively.