CRM Executive

Job Summary

We are seeking a personable and professional CRM Executive to serve as the key point of contact for client servicing. The role involves managing client communication, sending quotations, following up for payments, and ensuring long-term relationship management. The ideal candidate should be fluent in English and Hindi, with excellent interpersonal skills.

Key Responsibilities

Act as the primary contact for clients, ensuring prompt and courteous communication

Prepare and share quotations, proposals, and order details with clients

Follow up for payments and outstanding dues in a professional manner

Coordinate with internal teams to ensure timely deliveries and customer satisfaction

Required Skills

Excellent communication skills in English and Hindi (additional languages are a plus)

Soft spoken Customer-centric approach with strong relationship management skills

Proficient in MS Office (Excel, Word, Outlook)

Good at follow-ups

Confident, polite, and professional in both verbal and written communication

Qualifications

Graduate in any discipline

2–4 years of experience in customer relations or client servicing