Sales Manager

Domain - Business Development

Key Relationships External: Customers, DSTs, Team Leaders

Internal: Sales, Commercial, Marketing, Solutions, Finance, Collection, Order login, Network.

Key Result Areas: Product Line: PRI/ILL/MPLS/SIP TRUNK/MOBILE/DATA CENTER SERVICES/TOLL FREE/Cloud telephony/MS azure

New business acquisition through feet on street and customer Satisfaction 

AOP delivery 

Quality of funnel and Growth, account management.

Responsibilities: Enabling DSTs and customers with service support from TTL support functions

Controlling team of DSTs for performance & their attrition.

Driving the capability building plan with DSTs by ensuring timely trainings for various parameters

Driving the coverage programs like demand generation, customer focused programs, industry forum participations etc.

Ensuring DST Adherence to laid down processes & policies 

Adherence to the document guidelines & policy

Facilitating issue resolutions at customer end through cross functional teams’ coordination & support teams.

Responsible for DST productivity and development

Keep Abreast with Competitive activities in the region

Segment wise product focus to drive new business