Customer Service Officer

Domain - Client Servicing

Industry - BFSI (Banking, Financial services and Insurance)

Industrial area, Delhi NCR

Open for Freshers

Client Onboarding & Retention

Customer Service Officer
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  • Any Graduate
  • Skills & Tools :

  • Aircall
  • Warm Calling
  • Cold Calling
  • Sales
  • B2B Sales
  • Job Description:


     To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction

     To identify and convert the opportunities for cross selling (banking product) on customer's call

     Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

     Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.

     Complete the logs specified by the process (End-of-day target)

     Adherence to Information Security norms & quality process norms.

     To be aware of and comply with any updates about the process

     Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.


     Graduate

     Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

     Excellent communication skills – Verbal & Written

     Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

     Flexible to get scattered 8 Week Offs in a month with 9hours shift

     Good listening skills and strong communication abilities.

     Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

     Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

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