Associate Customer Care

Domain - Customer Service

Industry - BPO/KPO

Bengaluru, Bangalore

Open for Freshers

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Associate Customer Care
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  • SSC (Secondary School Certificate)
  • HSC (Higher Secondary School Certificate)
  • Any Degree
  • Skills & Tools :

  • Customer Retention
  • Customer Satisfaction Surveys
  • Customer Service Management
  • Upselling
  • IT Support
  • Job Description:

    Good communication skills in English

    Ability to handle irate customers 

    Solve technical queries 

    A team player

    Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues

    Display Ownership and accountability

    Quickly build trust and confidence with customer

    Own and resolve customer issues efficiently, effectively and empathetically

    Excellent comprehension and articulation skills

    Excellent communication skills written

    India’s first geo-location based job search platform

    Address: 1014, Lodha Supremus - Tower B, Lodha Business District 2, Kolshet Rd, Thane, Maharashtra 400607.

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