Associate Customer Care

Domain - Customer Service

Good communication skills in English

Ability to handle irate customers 

Solve technical queries 

A team player

Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues

Display Ownership and accountability

Quickly build trust and confidence with customer

Own and resolve customer issues efficiently, effectively and empathetically

Excellent comprehension and articulation skills

Excellent communication skills written