Sourced Job
Cloud Devops Engineer
Baner, Pune
5 years
Incident ManagementProblem ManagementSLA MonitoringLinux AdministrationOracle DatabaseServer PatchingPerformance ReportingRoot Cause AnalysisTechnical DocumentationProcess ImprovementJira Service DeskCollaborationServiceNowConfluenceOracle CloudRMANOracle ERPSUSE LinuxPuppeteer (Software)ORMs
Job Description:
Key Responsibilities
- Incident and Problem Management. With your strong IT and hands-on background, proactively monitor the operation of the managed service provider (MSP), ensuring strict compliance with SLAs and effective resolution of incidents and problems, consistently maintaining the high-quality of the on-premise “Infrastructure for Manufacturing Applications” service.
- Regular Infrastructure Patching. Carefully plan, coordinate and improve Linux and Oracle Database patching with relevant stakeholders (MSP, Internal experts and Manufacturing locations).
- Reporting and Metrics. Monitor service performance metrics, generate regular reports and communicate effectively to stakeholders and senior management service status, risks, issues, problems, RCAs and permanent solutions.
- Solutions and continuous improvement. Close collaboration with experts to develop permanent solutions and continuously improve the “Infrastructure for Manufacturing Applications” service.
- Process and documentation. Create and improve existing technical and process documentation (patching, migrations, SOP, Runbooks, etc) ensuring high quality, good communication and reporting related to IT operations and changes.
- Team Collaboration. Help to feed jira backlog from the operational side, collaborate effectively with global teams to ensure alignment and proper knowledge sharing.
Your Qualifications
- Strong background in IT, with hands-on experience preferred on Linux administration, Oracle databases, or Manufacturing Systems in large scales.
- Strong problem-solving mindset, attention to details and commitment to continuous improvement, to rise and keep a high quality of the service in coordination with the Managed Service Provider.
- Exceptional Communication Skills, Ability to clearly articulate ideas, actively listen, and engage with diverse audiences, ensuring all stakeholders are informed and aligned
- Structured, Organized and effective meeting facilitation, Proven capability to plan, lead, and drive productive meetings that encourage collaboration, focus on objectives, and deliver actionable outcomes.
- Desirable experience with ServiceNow (or similar), Jira, Confluence, Oracle Cloud Control, Oracle RMAN backup, Oracle Enterprise Linux, SUSE Linux, Puppet Master, Orcharhino.
- Ability and openness to learn and develop new skills in a fast-paced environment.
- Strong documentation skills and attention to detail.
- Critical thinker with a mindset for continuous improvement.
