Customer Success Executive

Customer Success Executive - Member Onboarding (Matrimonial Platform)

PS: Prior work experience with Matrimonial/Dating Platform is a must. Don't apply if you don't have the mentioned experience.

Role Description

This is a full-time on-site role for a Customer Success Executive - Member Onboarding at RS Matrimonial, located in Central Delhi. The Customer Success Executive will be responsible for guiding new members through the onboarding process, ensuring that their accounts and profiles are set up correctly, assisting members with any challenges they may face during the onboarding process. Executives will also be responsible for maintaining accurate records and ensuring a high level of member satisfaction.

Key Responsibilities:

Conduct welcome calls to newly registered members within 24-48 hours of signup

Guide members through profile completion process step-by-step

Provide platform tutorials and answer questions about features

Follow up with members who haven't completed their profiles

Collect feedback about user experience and pain points

Ideal Candidate Profile:

Prior work experience with Matrimonial/Dating Platform is a must

Excellent communication skills and warm, welcoming phone manner

Patient and empathetic personality

Interpersonal, and Client Relationship skills

Customer Service and Support Experience

Comfortable with technology and learning new software

Ability to explain complex processes in simple terms

Ability to work independently and as part of a team

Good organizational skills for tracking member progress

Problem-Solving and Conflict Resolution skills

Fluency in Hindi & English

Compensation:

Fixed Salary: Rs. 20,000/- pm

Annual Bonus: 10%

Performance Linked Incentive: Eligible after 6 months