Senior Telecalling Executive

Domain - Marketing and Communications

A Customer Relations Officer is responsible for making outbound calls to 

potential customers and providing them with information about our services. 

They play a crucial role in generating leads, driving sales, and maintaining 

customer relationships. Customer Relations Officer expected to possess 

excellent communication and persuasion skills to engage customers effectively 

over the phone.

Make outbound calls to potential customers and explain the features 

and benefits of services.

2. Follow a script or prepared sales pitch to ensure consistency and 

accuracy in presenting information.

3. Identify and qualify leads by gathering information from potential 

customers.

4. Provide product information, pricing details, and answer customer 

inquiries.

5. Maintain a customer database and update it with relevant information 

obtained during calls.

6. Schedule appointments or meetings for sales representatives with 

interested customers.

7. Fundraising

8. Achieve and exceed sales targets and quotas set by the organization.

9. Build and maintain strong customer relationships to ensure customer 

satisfaction and retention.

10.Handle customer objections and resolve complaints or issues to 

maintain a positive customer experience.