Customer Service Representative

Key Responsibilities:

● Precision and Detail Orientation: Ensure all

tasks are executed with the highest level of accuracy.

Review and analyze data, reports, and other materials

for completeness and correctness.

● Pressure Management: Maintain composure and

efficiency when working under tight deadlines or in

high-stress situations.

● Reliability: Consistently meet deadlines and

commitments. Be present and ready to perform tasks

as required.

● Multitasking: Handle multiple tasks simultaneously,

prioritize effectively, and ensure timely completion of

all assignments.

● Product Knowledge: Develop and maintain an indepth understanding of our products, features,

benefits, and applications. Assist clients and team

members by providing detailed product information

and insights.

● Customer Service: Engage with customers

professionally, respond to inquiries promptly, and

resolve issues efficiently. Foster positive relationships

with clients to ensure satisfaction and loyalty.

● Communication Skills: Articulate ideas clearly and

persuasively, both verbally and in writing. Collaborate

effectively with internal teams, stakeholders, and

external partners.

● Flexibility: Adapt to varying work schedules,

including rotational shifts and occasional travel as

required for B2B engagements.

Qualifications:

● Proven experience in a similar role or industry.

● Exceptional attention to detail and accuracy.

●Ability to work effectively under pressure.

● Demonstrated multitasking capabilities.

● Outstanding customer service and verbal

communication skills.

● Flexible availability, including rotational shifts and

B2B travel requirements.