Customer Service Representative

Domain - Operations

Back office

We are hiring ASE (Application support Engineer) for our banking client who will handle all the queries raised by application/system users i.e. bank's employees.

kindly check the JD below for requirements

Salary range: 15000 to 20000

Years of Experience: 6months to 2 years as a Application Support Engineer (English communication must)

Notice: Immediately Joiner (only ready to join profile will be scheduled for the interview)

Candidate Location: Thane

Education: BE IT, BSc in IT/BCA/CS

Job and interview Location:

, Wagle Estate, Thane.

Job Role:

· Production support of the software applications.

· Understanding of various software/webs applications.

· Providing support through multiple channels like emails, WhatsApp, phone call

· Co-ordination with internal and external stake holders for issue resolution.

· Preparing excel report on daily basis and reporting senior manager.

Job Requirement

· Working knowledge of banking applications will be preferred.

· Good Verbal & Written Communication skills of English

· Should possess knowledge on MS-Excel.

· Should be graduate and above (IT software first preference).

· Readiness to work 6 days in a week.

· Ability to guide users on usage of system.

· Readiness to work 6 days in a week

· Shift Timing: Dayshift only.

· Communication: English Communication is mandory

Expected Start Date: 19/02/2024