Customer Service Representative

Domain - Operations

Industry - BFSI (Banking, Financial services and Insurance)

Nerul, Mumbai

Open for Freshers

Customer Servicing

Customer Service Representative
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  • B.Com - Bachelor of Commerce
  • BCom - Bachelor of Banking and Finance
  • BCom - Bachelor of Financial Markets
  • Skills & Tools :

  • Customer Service Trainings
  • Verbal Communication
  • English Written Communication
  • Advanced Excel
  • English Verbal Communication
  • Job Description:

    Back office

    We are hiring ASE (Application support Engineer) for our banking client who will handle all the queries raised by application/system users i.e. bank's employees.

    kindly check the JD below for requirements

    Salary range: 15000 to 20000

    Years of Experience: 6months to 2 years as a Application Support Engineer (English communication must)

    Notice: Immediately Joiner (only ready to join profile will be scheduled for the interview)

    Candidate Location: Thane

    Education: BE IT, BSc in IT/BCA/CS

    Job and interview Location:

    , Wagle Estate, Thane.

    Job Role:

    · Production support of the software applications.

    · Understanding of various software/webs applications.

    · Providing support through multiple channels like emails, WhatsApp, phone call

    · Co-ordination with internal and external stake holders for issue resolution.

    · Preparing excel report on daily basis and reporting senior manager.

    Job Requirement

    · Working knowledge of banking applications will be preferred.

    · Good Verbal & Written Communication skills of English

    · Should possess knowledge on MS-Excel.

    · Should be graduate and above (IT software first preference).

    · Readiness to work 6 days in a week.

    · Ability to guide users on usage of system.

    · Readiness to work 6 days in a week

    · Shift Timing: Dayshift only.

    · Communication: English Communication is mandory

    Expected Start Date: 19/02/2024

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    Address: 1014, Lodha Supremus - Tower B, Lodha Business District 2, Kolshet Rd, Thane, Maharashtra 400607.

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