Senior Network Operations Engineer

Role Summary

We are seeking an experienced Network Operations Engineer to support and enhance large-scale, mission-critical network infrastructure in a 24/7 GNOC/NOC environment. This role involves hands-on network operations, incident management, automation, leadership, and project execution within a cloud or ISP-scale environment.

Key Responsibilities

• Network Operations (NOC/GNOC)
• Execute and validate network changes using established procedures and tools
• Monitor network health, identify incidents, perform fault isolation, and drive resolution
• Participate in on-call and rotational shift support for break-fix operations
• Lead and contribute to incident response, RCA, and post-incident reviews
• Collaborate with internal teams, vendors, and third-party suppliers to resolve escalations
• Join major incident calls and restore services impacting customers
• Leadership & Collaboration
• Mentor, onboard, and train junior engineers
• Partner with Shift Leads and management to ensure operational excellence
• Lead runbook audits, updates, and cross-team process alignment
• Participate in hiring and interview processes
• Represent GNOC in vendor meetings and governance reviews

Automation & Scripting

• Develop scripts and automation to streamline operational workflows
• Collaborate with automation teams to integrate tooling and systems
• Utilize Python, Ansible, Puppet, SQL, or similar technologies to automate routine tasks
  

Project Management

• Lead technical initiatives such as runbook improvements, tooling enhancements, and onboarding programs
• Drive short- and long-term projects, ensuring alignment with organizational goals
• Communicate progress and outcomes with senior leadership
  
  

Technical Qualifications

• Expert knowledge of BGP, OSPF, IS-IS, TCP/IP, IPv4/IPv6, DNS, DHCP, MPLS, VPN, and SSL
• Hands-on experience with at least three: Cisco, Juniper, Arista, InfiniBand, firewalls, switches
• Experience in large ISP or cloud provider environments
• Exposure to commodity Ethernet hardware (Broadcom/Mellanox)
• Cisco and/or Juniper certifications preferred
  

Design & Architecture

• Participate in network build, upgrade, and lifecycle management projects
• Contribute to network solution design and review

Soft Skills & Experience

• Bachelor’s degree preferred
• Strong communication, organization, and time-management skills
• Self-motivated, adaptable, and comfortable in fast-paced environments
• Experience supporting 24/7 operations and rotational shifts