Executive Support
Nariman Point, Mumbai
1 year
Product DemonstrationCustomer SupportHardware TroubleshootingAI technologyClient OnboardingCRM Systems (Salesforce, HubSpot, Marketo)Communication SkillStrong Presentation SkillsProblem SolvingTraining And DevelopmentOnline Chat SupportMarketing campaign collaborationRecord KeepingProduct feedback collectionTime ManagementTechnical WritingCustomer Relationship ManagementIssue Resolution and ManagementProduct KnowledgeTeamwork
Job Description:
Role Description :
We are looking for a dynamic and customer-oriented Demo Executive / Support Executive to join our team. This role will involve providing product demos, answering customer queries, and assisting with technical support. The ideal candidate should have excellent communication skills, be proactive in problem-solving, and have a keen interest in technology, especially AI-based legal solutions.
Key Responsibilities :
- Conduct live demos and presentations of lexlegis.ai’s products to potential and existing clients.
- Assist clients with onboarding and provide post-sales support to ensure smooth product adoption.
- Address client queries via phone, email, and chat and provide timely resolutions to technical issues.
- Work closely with the product and technical teams to provide feedback and enhance product features.
- Document customer interactions and maintain accurate records in CRM systems.
- Offer training sessions to clients on how to use the lexlegis.ai platform effectively.
- Assist in troubleshooting and resolving issues related to product usage.
- Provide support for product updates and new feature rollouts.
- Collaborate with the sales and marketing teams to ensure consistent communication and client satisfaction.
Required Qualifications
- Prior experience in customer support, product demos, or client-facing roles is a plus.
- Strong understanding of AI-based platforms, particularly legal tech solutions.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts in a clear, understandable manner.
- Strong problem-solving skills and attention to detail.
- Ability to work independently as well as part of a team.
- Familiarity with CRM tools and basic troubleshooting methods is a plus.
- Willingness to learn about AI technology and legal processes.
Educational Background
- Bachelor’s degree in any field (preferably in Technology, Business, or Law).
Benefits:
- Competitive salary and performance-based incentives.
- Health benefits and insurance.
- Opportunities for career growth and professional development.
- Work in an innovative and fast-paced environment.
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