Business Development Manager

Key Responsibilities

1. Business Strategy & Planning

• Develop and implement business development strategies to achieve sales targets.
• Identify new business opportunities, market trends, and potential clients.
• Maintain a pipeline of prospects and track progress using CRM tools.

2. Client Acquisition

• Conduct research to understand client needs and market potential.
• Generate leads through networking, cold calling, email campaigns, and social media.
• Prepare and deliver effective sales presentations and proposals.

3. Relationship Management

• Build and maintain long-term relationships with new and existing clients.
• Act as the primary contact for clients, ensuring high satisfaction levels.
• Negotiate contracts and agreements to secure new business.

4. Collaboration & Coordination

• Work with the operations team to ensure smooth client onboarding.
• Coordinate with marketing to develop materials and campaigns supporting business development.
• Collaborate with internal departments to ensure a seamless client experience.

5. Performance Monitoring & Reporting

• Track and report business development activities, sales performance, and market feedback.
• Analyze sales data to identify trends, opportunities, and improvement areas.
• Provide regular updates to senior management on progress toward goals.

6. Industry Knowledge

• Stay updated on industry trends, the competitive landscape, and emerging call centre technologies.
• Attend industry events, conferences, and networking sessions to build connections.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in business development or sales, preferably in the call centre/BPO industry.
• Strong communication, negotiation, and presentation skills.
• Proficiency in CRM tools and MS Office.
• Strong analytical, problem-solving, and relationship-building skills.
• Self-motivated, target-driven, and able to work independently or in a team.

Desired Skills

• Experience in lead generation and sales processes.
• Familiarity with digital marketing tools and strategies.
• Ability to manage multiple priorities.
• Strong networking and influencing skills.
• Adaptability in a fast-paced environment.