Sourced Job
Business Process Analyst
Vikhroli East, Mumbai
2 years
SAP SD (Sales & Distribution)SAP ERPSalesforceData AnalysisReport BuilderBusiness ProcessProcess ImprovementTraining And DevelopmentDevelopment SupportWorkforce ManagementCross-department CommunicationService Standards ComplianceStakeholder ManagementMultitaskingEnglish Written CommunicationProblem SolvingData AccuracyPolicy Asia SoftwareOrganizational SkillsCloud Collaboration Tools
Job Description:
Responsibilities
- Maintain and ensure the accuracy of installation data in SAP, ensuring it is well-structured and accessible to all stakeholders.
- Generate regular reports from SAP/Salesforce, including details on new projects, budgets, assignments, and installation backlogs.
- Document and update APJ processes to maintain alignment with operational standards.
- Communicate process updates regularly to the Installation Operations Support team.
- Conduct training sessions for Installation Operations Support and provide assistance with projects as needed.
- Support the team across Asia Pacific countries in daily business operations, including assisting project managers or engineers with SAP/Salesforce-related tasks and providing coverage during absences.
- Monitor team workloads and adjust assignments to ensure balance and efficiency.
- Evaluate and update processes to enhance operational effectiveness and maintain high standards of performance.
Requirements:
- 2+ years of experience in a similar role, preferably with a focus on operations or data management.
- Any graduates may apply for the role.
- Strong knowledge of SAP SD & PS and Salesforce systems, with experience in reporting and data analysis.
- Excellent communication and organizational skills, with the ability to collaborate effectively across teams.
- A proactive approach to problem-solving and process improvement.
- Strong attention to detail and the ability to manage multiple tasks simultaneously.
- Good command of written and spoken English
