Senior Telecalling Executive
Kothrud, Pune
1 year
Telecalling ManagementCRM software by Suite Inc.Microsoft OfficeActive listeningVerbal CommunicationCustomer query resolutionData EntryOrder documentationDocument Follow-upProblem SolvingInterpersonal CommunicationsMultitaskingEmpathyAdmission Process KnowledgePerformance Fee CalculationScholarship AchievementCompliance and Data ProtectionTransport team coordinationStress ManagementCommunication
Job Description:
Overview
This role focuses on engaging prospective students and their guardians through telephonic communication to provide comprehensive information about admission processes, course offerings, and institutional benefits. The position aims to facilitate informed enrollment decisions by addressing queries with professionalism and empathy.
Responsibilities
- Conduct outbound and inbound calls to explain admission criteria, course details, and institutional policies.
- Maintain accurate records of calls, follow-ups, and outcomes using CRM or tracking tools.
- Coordinate with the admissions team to ensure smooth application processing and timely communication.
Requirements
- Excellent verbal communication and active listening skills to counsel and persuade callers effectively.
- Proficiency in telecalling software, CRM systems, and MS Office applications.
- Ability to manage high call volumes and work extended hours during peak admission seasons.
Nice-to-Haves
- Strong interpersonal skills to build rapport and handle diverse queries sensitively.
- Good organizational skills for managing follow-ups and documentation accurately.
- Problem-solving aptitude to address concerns and provide prompt solutions.
