Senior Telecalling Executive
Kothrud, Pune
1 year
Telecalling ManagementAdmission CounselingCustomer Relationship Management (CRM) ToolCommunication SkillActive ListeningData EntryMicrosoft OfficeLead GenerationDocument Follow-upTime ManagementProblem SolvingGood Interpersonal SkillsCode DocumentationPersuasionMultitaskingRecord KeepingConfidentialityTraining CoordinationStress ManagementScheduling
Job Description:
- Job OverviewThis role involves engaging with prospective students and their guardians through telephonic communication to provide detailed information about admission processes, course offerings, and institutional benefits.
- The executive is responsible for understanding the needs and queries of callers and offering appropriate guidance to facilitate enrollment.
- Maintaining a professional and empathetic communication style is essential to build trust and encourage positive decision-making.Key Responsibilities
- Conduct outbound and inbound calls to prospective students and parents to explain admission criteria, course details, and institutional policies.
- Address queries related to eligibility, fee structure, scholarship opportunities, and admission deadlines.
- Maintain accurate records of calls, follow-ups, and outcomes using CRM or other tracking tools.
- Coordinate with the admissions team to ensure smooth processing of applications and timely communication of admission status.
- Work extended hours during peak admission seasons, including weekends, to meet organizational targets.
- Provide feedback to management on common concerns or suggestions from callers to improve service quality.
- Ensure compliance with data protection and confidentiality standards while handling personal information.
Skills and Competencies - Excellent verbal communication and active listening skills to effectively counsel and persuade callers.
- Strong interpersonal skills to build rapport and handle diverse queries sensitively.
- Ability to work under pressure and manage high call volumes during admission seasons.
- Proficiency in using telecalling software, CRM systems, and MS Office applications.
- Good organizational skills to manage follow-ups and documentation accurately.
- Problem-solving aptitude to address concerns and provide suitable solutions promptly.
- Team collaboration skills to coordinate with admissions and administrative staff.Work Environment and Schedule
- Position is based at the head office in Kothrud, Pune.
- Working days include Monday to Sunday during admission season with one weekly off on a weekday.
- Working hours are from 9:00 AM to 6:00 PM, requiring flexibility during peak periods.
